Senior Incident Manager
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Job Location:
Sunnyvale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
TheRole: Senior Incident Manager
This is an on-callincident managementposition that plays a mission-critical role in ensuringthe operationalsafety continuity and regulatory compliance across GMs autonomous vehicle testing fleet. This position oversees real-time response coordination incident triage and end-to-end case management of all incidents. Use technicalexpertiseand influential cross-functional abilities to drive swift and effective resolution collaborating with diverse teams across the organization.This position may be based at the Sunnyvale Technical Center CA or Milford Proving Grounds MI (location flexible).
Key Responsibilities:
Crisis Management: Lead the response to critical (fleet impacting) incidents involving autonomous vehicles ensuring rapid and effective resolution to minimize impact on operations and safety.
Triage Incidents: Review and triage all reported on-road incidents to include collisions safety events and software issuesimpactingthe autonomous testing fleet.Determineseverity and propercross functionalescalation. Ensure proper documentation andon scenecontextual information aresubmitted.
Technical Expertise: Partner with technical experts to support the diagnosis and troubleshooting of complex issues related to autonomous vehicle systems including software hardware and network components.
Cross-Functional Collaboration: Work closely with engineering operations safety legal communication and executive teams to coordinate incident response efforts ensuring alignment and effective communication across all team members. Ensureaccuratedocumentation and stakeholder alignment.
Process Improvement: Build and continuously enhance incident management processes tools and best practices to improve response times communication and overall effectiveness.
Incident Documentation:Maintaindetailed andaccuraterecords of incidents response actions and resolutions ensuring comprehensive documentation for future reference and analysis.Providesactionable insights to teams across Legal Risk Regulatory and Communications.
Communication: Serve as the primary point of contact for team members during incidents providingtimelyupdates and managing expectations effectively. Respond to legal inquiries testify as a subject matter expert and manage requests for law enforcement (e.g. subpoenas search warrants). Review DMV and NHTSA reporting requirements and support updates to policy procedure and compliance documentation.
Training and Mentorship: Leads onboard training and initiatives for new team members and cross functional stakeholders across the organization. This includes educating leadership legal and operations teams on tools protocols compliance procedures and developing/leading incident exercises fostering a culture of continuous learning andimprovement.
Skills & Qualifications:
Deep knowledge of incident response frameworks in autonomous vehicle operations or similar complex transportation environments
3yearsof direct experience in incidentmanagement having served as an Incident Commander or lead responder for high-severity crossfunctionalincidents.
Proven ability tostay calm andmanage high-pressure cross-functional escalations with clarity and precision
Experience briefing senior executives and leadership inreal-time oncomplex fast-moving incidentsarticulatingtechnical details impact and proposed resolutions
Experience training and mentoring internal teams on tools processes and safety culture
Willingness and ability toparticipatein a 24/7 on-call rotation
We Prefer
Degree inrelevantfield such as Emergency management business operations or a relateddisciplinedemonstratinga deep theoretical understanding of incidentdynamics
Experience handling legal evidentiary requests law enforcement interactions and regulatory agency communications
Experience inhighlyregulatedindustriessuch asAutomotive Maritime Aviation orsimilarsectors providing familiarity with safety-criticalsystemscomplianceframeworks and complexoperational procedures
Certifications/alignments on relevant incidentmanagementbest practices (e.g.NIMS/ICS ITILIncidentManagementorsimilar)
Strong analytical capabilities withproficiencyin tools such as Looker
Compensation:
- The expected base compensation for this role is: $106600 - $164000 (Sunnyvale). Actual base compensation within the identified range will vary based on factors relevant to the position.
- You also need to include general information about potential commissions if applicable.
- Bonus Potential: An incentive pay program offers payouts based on company performance job level and individual performance.
Benefits:
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.
About GM
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Required Experience:
Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
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