Front Desk Agent-Hilton Garden Inn Mt. Laurel, NJ
Share
Job Location:
Laurel, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Front Desk Agent
Location: Mt. Laurel NJ
Property: Hilton Garden Inn Mt. Laurel
Employment Type: Hourly Non-Exempt
Department: Front Office
Position Summary
The Front Desk Agent is responsible for delivering outstanding guest service while performing front desk operations including guest check-in/check-out reservations billing and guest assistance. This role represents the hotels first and last impression and plays a key part in ensuring a positive guest experience consistent with Hilton brand standards.
Key Responsibilities
Greet guests warmly and professionally upon arrival and departure
Perform guest check-in and check-out procedures efficiently and accurately
Handle room reservations modifications cancellations and billing inquiries
Process payments post charges and balance shift transactions
Respond to guest requests concerns and complaints promptly and courteously
Communicate effectively with Housekeeping and Maintenance regarding room status and guest needs
Maintain accurate guest records in the property management system
Answer phone calls and emails in a professional and timely manner
Follow all hotel policies procedures and brand standards
Maintain a clean organized and professional front desk area
Qualifications & Requirements
Prior hotel front desk or customer service experience preferred
Strong communication and interpersonal skills
Ability to remain calm and professional in a fast-paced environment
Basic computer skills; hotel PMS experience a plus
Flexible availability including evenings weekends and holidays
Ability to stand for extended periods and perform light lifting as needed
Work Environment & Physical Requirements
Indoor hotel front office environment
Prolonged standing walking and use of computer systems
Occasional lifting of up to 25 lbs
Compliance Statement
This position is hourly and non-exempt and eligible for overtime in accordance with New Jersey wage and hour laws. Employment is at-will.
Equal Opportunity Employer
Hilton Garden Inn Mt. Laurel is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex national origin age disability or any other protected status.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
