Customer Service Representative Anatomic Pathology

Overland Park, KS - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Labcorp is seeking a Customer Service Support Representative to join our team in Overland Park KS.This position will work with physician offices hospital laboratoriespatientsand internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with acustomer-centricteam in an innovative company.

Work Schedule:Monday-Friday 9am - 5:30pm

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible toparticipatein the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Job Responsibilities

Act a liaison betweenLabcorp the customer base and patients

Resolve routine customer requests with products or services via inbound outbound calls or the Internet

Speak with customers in a courteous friendly and professional manner using protocol procedures

Inquire clarify and confirm customer requirements and understanding of the solution

Provideadditionalcustomer education and information as needed

Qualify andestablishinbound new customers requestingLabcorpsproducts and services

Work in multiple databases to research complex issues and questions

Notify clients of test results ina timelyandaccuratemanner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management CRM data maintenance and internal records to assure HIPAA compliance

Requirements

High School Diploma or GED equivalent

Associates degreeor higheris highly desired

Previousexperience in a customer service role

Prior healthcare industry such as a physicians office or a hospital highly is a plus

Knowledge of Microsoft Office suite is

Experience with and/or Laboratory Information Systems is preferred

Strong verbal and written communication skills and excellent ability to listen and respond

Must be courteous with strong customer service orientation

Excellent multitasking abilities

Strong flexibility and the ability to manage and adapt to changing priorities quickly

Ifyourelooking for a career that offers opportunities for growth continual development professionalchallengeand the chance to make a real difference apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Required Experience:

Unclear Seniority