Escalation Engineer Technical

Seattle, OR - USA

Yearly Salary: $ 149240 - 169200

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 Inc. seeks Escalation Engineer Technical in Seattle WA:

Job Duties: Own escalated case resolution for complex technical issues involving F5 BIG-IP platforms including LTM GTM AFM APM and ASM modules. Reproduce and debug issues in lab environments involving L2/L3 routing SSL offloading iRules DNS HTTP/2 and load balancing. Utilize tools such as tcpdump ssldump Wireshark TShark and F5 qkview for root cause analysis. Provide support and diagnosis for environments using virtualization (VMware KVM) container platforms (Docker Kubernetes) and hybrid cloud (AWS Azure GCP). Contribute to bug triage tracking and analysis including collaboration with software engineering teams for defect resolution. Develop and share diagnostic scripts using Python Bash and REST API for troubleshooting automation. Mentor frontline engineers on troubleshooting methodology diagnostics best practices and documentation creation. Document known issues and solutions in internal knowledge bases and public-facing support content. Participate in early-access testing cycles customer pilot feedback loops and pre-release validation activities. Telecommuting is an option. Some travel to F5 offices may be required.

Minimum Requirements: Three (3) years of experience in job offered or in any occupation in a related field.

Special Skill Requirements: Three (3) years of experience using the following: (1) Networking architecture and protocols; (2) Linux/UNIX; (3) Network protocol analysis tools such as tcpdump Wireshark tshark; (4) SSL/TLS Debugging; (5) Public Cloud (AWS Azure GCP); (6) Switching/Routing; (7) Virtualization Technologies; (8) HTTP/HTTP2; (9) TCL scripting; (10) Kubernetes; (11) Network Security. Any suitable combination of education training and experience is acceptable. Telecommuting is an option. Some travel to F5 offices may be required.

Salary: $149240 - $169200 per annum. Benefits: F5 offers competitive pay 401k and other benefits: a resume with references using the apply button on this posting or by email at: at Req.# L22-114688.

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You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .