ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies.
Coordinates road freight operation effectively from quoting through invoicing: A - Z

Able to negotiate with transportation vendors and selecting the best option for assigned requests.

Receives rate requests interprets tariffs and provides clear professionally formatted quotations
Inputs data files and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements
Checks clients credit status prior to arranging transportation
Works in close collaboration with other Hellmann products Air Import/Export Sea Import/Export Contract Logistics and Sales teams as needed
Treats Hellmann colleagues as internal customers with the same care respect and service priority as external customers
Provides professional timely and courteous customer service to all vendors shippers and agents in order to facilitate the required objectives and provide customers with daily updates
Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
Works to resolve problems with Accounts Payables and Accounts Receivables
Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
Responsible for prompt escalations to Road Manager Product Account Management and/or Sales when appropriate.
Keeps clients informed and maintains knowledge of market trends and changes in service options.
Ensures clients Hellmann partners or other required parties are kept fully informed of transport arrangements and event status as requested.
Manages product dispatch by arranging tracking and billing efficient first mile / last mile movement for international Airfreight and Seafreight shipments as well as timely & accurately costing of file
Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:
Associates Degree (A.A.) or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
Two years of experience in the industry preferred
Completion of any industry related course is an asset

KNOWLEDGE SKILLS & ATTRIBUTES
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient written and verbal skills communication skills in English
Ability to calculate figures and amounts such as freight rates discounts and other percentages

Problem Solving

PHYSICAL DEMANDS
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.