Quality Lead (Clients) Homecare (South Manchester)

Salary: 34000
Working hours: 37.5 hours per week
Contract: Full-time permanent
Location: South Manchester (office-based with travel across the patch)
Requirement: Driver with access to a vehicle

About Be Caring

Be Caring is the UKs largest employee-owned provider of social care. Were a social enterprise committed to making a lasting difference in our communities.

Were values-led: Be Kind Be Proud Be the Best You Can Be Be Happy Be Safe Be Involved.

About the Role

This role leads on the quality of experience for the people we support (and those important to them). Youll manage and develop our Care Assessors ensuring that assessments care plans and risk plans are person-centred outcomes focused and consistently high quality.

Youll drive strong review practice including planned and ad-hoc reviews when circumstances change and work closely with social workers MLCO hospital teams and community partners to make sure care delivery reflects peoples needs and achieves what matters to them.

This is a role with influence: you will identify themes raise risks early and feed continuous improvement into service leaders and the wider organisation.

What Youll Be Doing

Person-centred care planning & review quality

• Lead and oversee high-quality assessments care planning and risk planning ensuring plans are outcomes focused and reflect peoples preferences strengths and goals.
• Manage and support Care Assessors: coaching quality-checking development and performance support.
• Ensure reviews happen on time and to a high standard including ad-hoc reviews in response to changes in needs risks or outcomes.
• Monitor and improve consistency across documentation and practice.

Quality assurance audit & compliance

• Audit care plans reviews and risk plans; identify trends and drive action to improve quality and consistency.
• Ensure documentation supports safe delivery and meets contractual regulatory and organisational expectations.
• Support service readiness and evidence for internal quality reviews and CQC/Local Authority requests.

Safeguarding concerns and risk escalation

• Respond to concerns complaints and safeguarding issues appropriately ensuring actions are timely recorded and learning is embedded.
• Raise risks and emerging themes through formal routes (e.g. management meetings) and through timely escalation when urgent.

Partnerships & Co-Design

• Work closely with social workers MLCO and health and care partners to complete trusted reviews and ensure changes to care delivery reflect peoples needs.
• Support timely hospital discharge by working with hospital social workers families and clinicians ensuring care plans and risk planning support a safe transition home.
• Build and maintain relationships with health and community partners to help people meet outcomes reduce risk and access wider support.

About You

Were looking for someone who combines strong care planning practice with confidence working across professional networks.

You will have:

• Experience in care assessment care planning reviews and risk management in homecare or community services.
• Strong understanding of person-centred practice and outcomes-based support planning.
• Confidence managing and developing others (or strong experience coaching/quality-checking practice).
• Good understanding of safeguarding responding to concerns and quality governance.
• Strong communication and professional credibility with families and external professionals (social work NHS hospital teams).
• Organised proactive and calm under pressure able to manage competing priorities.

Desirable:

• Experience supporting CQC/LA reporting and audits.
• Experience supporting discharge planning and multi-agency working.
• Knowledge of contractual compliance expectations in homecare.

Why Join Us

Youll join an organisation that values quality relationships and people not just targets. This role directly improves care experiences and outcomes and supports teams to deliver safe consistent person-centred care.

What We Offer

• 33 days annual leave (inclusive of bank holidays)
• Mileage: 45p per mile
• Employee Assistance Programme (EAP)
• Development: leadership training qualifications and progression pathways
• Recognition: long service awards Above & Beyond awards birthday voucher & annual Christmas bonus
• A values-led employee-owned culture where your voice matters
• Funded DBS (if required)

Next Steps

If youre ready to lead a homecare service where quality and people come first and you want the support of a strong local management team to drive performance partnerships and continuous improvement wed love to hear from you.