SaaS Implementation Consultant

Consultant

Intelex Technologies

Global Role

Why work with us as a consultant

As an Intelexian this role is critical to helping our customers drive positive change by implementing and configuring solutions to achieve their Health and Safety Business Goals

What will you be working on

As a Consultant you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers handling projects with varying scope and complexity. Collaborating with customers across all industries you will lead efforts to capture document and configure requirements. Additionally you will conduct testing training and support go-live activities to ensure customer satisfaction and desired outcomes are achieved. Your role involves achieving specific targets related to quality customer satisfaction on-time delivery and utilization.

Responsibilities Include but are not limited to:

• Serve the customer as a trusted advisor throughout the entire implementation project lifecycle articulating the impact of solution design and adhering to scope budget and schedule.

• Manage customer and internal project team relationships and communication throughout project ensuing the customer and internal project team is kept up to date on the status of projects or tasks.

• Lead onsite and remote meetings and workshops with customer project team encompassing activities such as requirements gathering and configuration reviews to ensurethe solution is aligned with customer requirements.

• Offer solutions when faced with challenges or scope adjustments ensuring a comprehensive understanding of customers needs and project goals.

• Contribute to the development and management of change orders providing estimations and recommendations to navigate scope budget and timeline changes effectively.

• Perform solution testing and coordinate with quality assurance teams for QA testing and the customer during User Acceptance Testing.

• Develop and deliver onsite or remote customer-specific training programs during the project implementations.

• Assists Support teams with resolution of customer configuration defects.

• In-frequent travel (up to 20%) to customer sites

Who will you be working with

• This role sits in our Professional Services organization within the Consulting Function reporting to the Manager Consulting.

• You will have access to the entire Global Services community for support consisting of incredibly talented Peers Project Managers Solution Architects and Subject Matter Experts.

• A tenured member of the team will be your dedicated Intelexian mentor for the duration of your onboarding.

What can you expect working with Intelex

• A unique opportunity to contribute first-hand to a bigger purpose helping our customers eliminate Injury/Illness on the job.

• Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.

• Elevate your technical skills developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers

• Opportunity to configure across multiple devices (desktop mobile etc.)

You are exactly what we are looking for if you have:

• A consulting background with 5 years technical implementation consulting experience of SaaS solutions.

• Hands-on experience with software and integration configuration including coding (e.g. XML/HTML) to format structure and layout of SaaS software.

• Good understanding of cloud technology principles and service delivery organization targets.

• Proven ability to analyze complex enterprise-level challenges and deliver innovative practical solutions.

• A passion for customer satisfaction demonstrated through effective relationship management and delivering positive outcomes.

• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic fast-paced environments.

• Excellent presentation skills with the ability to present business and project solutions effectively to diverse audiences including technical experts and director-level stakeholders.

• Skilled at identifying obstacles troubleshooting issues and seeking support when needed.

• The ability to deeply engage with customers uncover their core needs and address the real problems they aim to solve by tailoring solutions to desired outcomes.

• A consultative approach that involves deeply understanding customer needs addressing core problems and tailoring solutions to achieve desired outcomes.

• Proactive mindset able to anticipates customer needs beyond initial requests simplifies processes and delivers efficient user-friendly solutions.

• A dedication to customer success ensuring customer satisfaction through clear consistent communication and follow-ups to confirm issues are resolved.

Our culture is what makes Intelex a great place to work. Youre fit right in if this sounds like you:

• Customer Obsessed always seeking to understand customer choices and ways to delight our customers.

• A team player constantly considering ways to improve performance and support others to ensure the teams overall success.

• An innovator with an inquisitive mind actively seeking new ways of working through experimentation to solve problems.

• Courageous willing to respond to challenge and take on the unknown.

• Deliver results setting high personal expectations for your own performance.

• Adaptable and therefore comfortable dealing with uncertainty complexity and change.

• Strong interpersonal skills particularly with regards to communicating and negotiating with customers and colleagues of all levels within anorganization.