Expert Operational Resilience & Scalability

WB COO

COO Wholesale is accountable for designing the global WB operations strategy and optimizing productivity and customer satisfaction in Operations to improve operational efficiency for the (5000) segmented Wholesale Bank clients. The product portfolio consists of all Wholesale Bank products like Lending FM Trade (TFS SCF and WCS) and Daily Banking.

Position Summary

We are seeking an energetic analytical and experienced Operational Resilience professional to join our team.

In this role you contribute to accelerating key journeys as part of the Scalable Operations Strategy within executing ING Wholesale Banking and COO strategy to evolve towards one global digital bank. The professional is supporting the implementation and execution of digital initiatives. The first assignment is to work in the program to accelerate the onboarding journey for Wholesale Banking clients.

Additionally the role is critical in ensuring the robustness and scalability of our operational processes systems and infrastructure. The ideal candidate will support in the WB implementation of the Operational Resilience Targets for the bank and work closely with global experts to implement best operational resilience practices within Wholesale Banking.

The ideal candidate will have a strong capability in client due diligence and onboarding in promoting cross-functional collaboration and driving business outcomes with a broad variety of stakeholders and has to have excellent analytical verbal and written communication skills.

Key Responsibilities

Scalability

• Support the ambitious digitalization agenda of most of our customer-facing processes and ensure operational efficiencies go hand in hand with increased customer engagement
• Support the need for change shaping a vision mobilizing commitment and monitoring progress to achieve the desired outcomes
• Follow-up on design and implementation plans for scalable solutions to support business growth and operational efficiency
• Collaborate with business and IT leads to ensure the delivery of scalable operations initiatives across WB
• Provide regular updates and reports to the executive team on the status of resilience and scalability initiatives

Operational Resilience

• Support the workstream focused on operational resilience within Wholesale Banking
• Support the development and implementation of comprehensive operational resilience strategies to ensure business continuity and minimize disruptions
• Support the design and implementation of business continuity plans disaster recovery plans and crisis management protocols
• Collaborate with global experts and with cross-functional teams to ensure alignment and integration of operational resilience practices across Wholesale Banking
• Support the development of procedures and related guidelines for WB Operations ensuring integration with the broader corporate policy framework on Operational Resilience and compliance with national legal and regulatory requirements

Competencies

• Balances Stakeholders - anticipates and balances the needs of multiple stakeholders. For example ensures that ING can balance the needs of multiple stakeholder groups. Speaks clearly about the need for ING to adhere to strong ethics and show cultural savvy when working with internal and external stakeholders.
• Builds Networks - effectively builds formal and informal relationship networks inside and outside ING. For example connects people with one another in ways that help advance the goals. Has a presence in the wider industry and across various boundaries; is active in the conversations that shape the landscape.
• Business Insight - applies knowledge of business and the marketplace to advance the end goals. For example maintains ample up-to-date business and industry knowledge in order to make sound decisions for ING. Understands the policies and other external factors affecting ING.
• Ensures accountability - holds self and others accountable to meet commitments. For example helps team hold each other accountable for goals adherence to policies and procedures. Tracks team metrics and milestones redirecting effort as necessary for continued progress.
• Decision quality - makes good and timely decisions that keep ING moving forward. For example coaches leaders to push decision making down to the most appropriate level; challenges those who retain too much authority. Pushes for the use of sound logic and data when making organization-wide decisions.
• Manages complexity - makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. For example sees the systematic elements of issues the major connections linkages and interdependencies. Ensures the organization has reliable ways to gather needed information.
• Manages conflict - handles conflict situations effectively with a minimum of noise. For example effectively and fairly resolves issues between departments and functions. Treats conflict as a chance to have an open discussion and identify better solutions; finds common ground and builds consensus among multiple stakeholders.
• Plans and aligns - plans and prioritizes work to meet commitments aligned with organizational goals. For example takes steps to coordinate and align plans across workgroups; supports strategic objectives with aggressive yet realistic time frames; shares some critical objectives to help with prioritizing and planning.

We are looking for

An energetic and dynamic candidate who support our journey in Scalable and Digital Operations and Operational Resilience with:

• Ability to take responsibility steer strategy and realizations based on facts and data; managerial courage to question and make decisions. Ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits beliefs languages and time-zones etc.
• Strong organizational sensitivity; ability to understand and take into account the underlying issues opportunities and dynamics of an international organization with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests
• Ability to display style flexibility to teams and adapt plan approach and behavior to the different needs cultures and situations
• Ability to empower teams to act autonomously and hold them accountable
• Ability to have impact through inspiring and energetic leadership that lead teams through change
• Ability to simplify complexity and drive and execute operational excellence
• Ability to think out of the box and drive innovation
• Focus on delivery through collaboration ability to bring people together to work towards the same purpose
• Strong focus on interaction you like to connect people and clear communication is a matter-of-course for you
• Strong resilience; ability to navigate through ambiguity
• Act convincing strong in problem analysis creative in your solutions and you see giving and receiving constructive feedback as an important condition for working well together

Qualifications

• Bachelors degree in Business Administration Operations Management Engineering or a related field. Masters degree preferred
• Certification in Business Continuity Planning (CBCP) Certified Risk Management Professional (CRMP) or similar is preferred
• Knowledge of regulatory requirements related to operational resilience and risk management
• Experience with business continuity planning disaster recovery and crisis management
• In depth knowledge of KYC and onboarding journeys
• Familiarity with industry standards and best practices in operational resilience and scalability
• Experience with steering on output
• Affinity with operational resilience and risk
• Excellent level of English

Rewards & benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 36 or 40 hour workweek

• Individual leave: 242 individual holiday days based on 36 hr workweek

• Diversity leave: 3 days per year (15 paid 15 unpaid)

• CSR days: up to 2 days per year to actively engage in society by volunteering

• 13th month salary

• 8% Holiday payment

• Individual Savings Contribution (BIS) 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Questions

Contact the recruiter attached to the advertisement for more to apply directly Please upload your CV and motivation letter by clicking the Apply button.

Please note multiple interview steps involving various business stakeholders will be part of the selection process.