IT Service Desk I

Tempe, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Desk I

Were hiring a Service Desk I to provide friendly first-line IT support for employees across the organization. Youll be the first point of contact for day-to-day technical issueshelping users resolve common hardware software and connectivity problems while delivering an excellent customer experience.

What youll do

Respond to IT support requests via phone email chat and ticketing tools
Create track prioritize and resolve tickets in alignment with service-level expectations
Troubleshoot common hardware issues (laptops/desktops printers and peripherals)
Support user access needs (password resets account unlocks basic permissions)
Assist with basic connectivity issues (Wi-Fi VPN and general network access)
Escalate complex issues to senior support teams when appropriate with clear documentation
Record solutions and troubleshooting steps to support consistent resolution and knowledge sharing
Follow security standards policies and IT best practices
Maintain professionalism empathy and clear communication in every interaction

What were looking for

13 years of IT support and/or customer-facing service experience
Entry-level IT certification (CompTIA A ITF or similar) or actively working toward one
Familiarity with Windows and/or macOS environments
Strong communication skills reliability and a customer-first mindset
Bilingual (English/Spanish)

Nice to have

Exposure to a ticketing system (e.g. ServiceNow Jira Zendesk Freshservice)
Basic familiarity with Microsoft 365 and/or Active Directory concepts
Experience supporting remote users (VPN MFA home office setups)

Whats in it for you

A stable team-oriented environment with opportunities to grow in IT support
Hands-on experience across common end-user technologies and support workflows
Training and mentorship to build your technical foundation

NOTE: This is a 6 month contract to perm opportunity.

Work Authorization

Must be a US Citizen or Greencard Holder

For immediate consideration please email your resume to

Service Desk IWere hiring a Service Desk I to provide friendly first-line IT support for employees across the organization. Youll be the first point of contact for day-to-day technical issueshelping users resolve common hardware software and connectivity problems while delivering an excellent custom...