Sr Customer Care, Call Center Specialist

Senior Customer Service Representative Sr. CSR (Onsite)
Pay: $21/hr.

Work Schedule: Monday- Friday (8:00 to 4:30) Weekends Off

As a Sr. Customer Service Representative you will be supporting our customers as a first point of contact and will be assisting in providing program and account information. We will rely on you to actively listen to our callers and use excellent customer service skills compassion and empathy to assist them. You will need to have the ability to ensure call resolution in a timely manner have excellent verbal and written communication skills maintain the highest standards of quality guarantee customer satisfaction on every call and other duties as assigned. Outstanding
Attendance is a requirement.

What you will be doing:
Answering inbound calls from program applicants and recipients related to social service programs.
Accurately documenting all interactions with callers.
Following scripts to ensure proper procedures are adhered to.
Providing clear complete accurate and objective information based on a full understanding of program requirements.
Communicating trends in caller questions and concerns to call center leadership.
Working with callers in difficult situations expressing empathy and resolving calls within required metrics.
Demonstrating the ability to handle sensitive information.
Meeting and exceeding daily standards for calls answered customer service and quality.

What you get:
Training
Work Schedule: Monday- Friday (8:00 to 4:30)
Weekends OFF!
Great Work Environment

People who succeed in this role have:
Strong commitment and work ethic demonstrated in their attendance and punctuality.
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple software applications and research solutions with ease.
Love helping people and guiding them to the best solution to their issue.
Provide calm conflict resolution and problem solving for frustrated customers with empathy.
The ability to work in a structured call center environment for the duration of your shift taking high-volume calls.

Requirements
Must be at least 18 years of age or older.
Must have a High School Diploma or equivalent and six months minimum experience in a call center environment.
Associate degree or higher can be substituted for the six months minimum experience in a call center environment.
Must be able to pass 30 wpm typing test.

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.