Senior Principal Consultant, Sr. GenAI Machine Learning Engineer

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Principal Consultant Sr. GenAI Machine Learning Engineer
Drive the development of GenAI activities globally and bring expertise to leverage Large Language Models (LLMs) across languages and modalities for clients AI-driven products. You will work on LLMs prompt engineering system integration agents orchestration and more using frameworks such as Langchain AWS Bedrock or similar. This role offers an opportunity to innovate in an insurtech environment delivering next generation Gen AI solutions that modernize how the business operates working closely with the Head of AI data scientists engineers and product manager.

Responsibilities
Building and integrating generative AI applications for customer interactions by using LLMs and orchestration frameworks.
Driving the design development and scaling of internal AI agents and customer-facing agentic solutions such as GenAI-powered Contact Centers
Designing and deploying custom solutions on AWS Bedrock by using foundation models from leading providers.
Fine-tuning and evaluating large language models by using proprietary and external datasets.
Building scalable APIs and backend services to support real-time AI inference.
Ensuring reliability privacy and accuracy of Gen AI responses by applying testing and monitoring tools.
Contributing to governance efforts by ensuring generative AI solutions follow responsible AI principles including transparency data privacy and compliance with industry standards.
Working with the data science team to apply generative AI to other business areas including document processing claims decisioning and reporting.
Supporting clients global GenAI roadmap bringing expert insights on the technology to adopt
Documenting solutions and collaborating with engineering product and customer teams to align requirements and output.
Tracking industry trends and recommending tools or approaches to improve system performance and capability.

Qualifications we seek in you!
Minimum Qualifications / Skills
Expert in AI GenAI ML LLM and AWS cloud.
Excellent written and verbal communication skills

Preferred Qualifications/ Skills
Strong Analytical skill.
Strong experience in AI and machine learning including good experience in machine learning engineering NLP Generative AI and LLM technologies.
Experience with LLM Agentic workflows and frameworks (Langchain LangGraph LlamaIndex etc.).
Knowledge and experience with transformer architectures prompt engineering retrieval-augmented generation (RAG) guardrails and LLM evaluation methodologies.
Proficiency in spoken and written English at a minimum B2/C1 level
Hands-on experience of MLOps and LLMOps is desired.
Knowledge of design implementation and management of distributed training pipelines for LLMs to ensure scalability and efficiency are nice to have.
Advanced knowledge of Python and some experience in ML frameworks (PyTorch scikit-learn etc.) for training fine-tuning and deploying generative models is desired.
Experience with Cloud technology preferably AWS.
Experience with Voice Conversational AI will be a big plus.
Ability to contribute both independently and as part of a team.
Excellent analytical and problem-solving skills.
Excellent listening communication interpersonal and presentation skills to articulate complex technical ideas to cross-disciplinary internal and external stakeholders.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.