Field Service Engineer (mfd)
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Job Summary
Your mission
Technical Service & Support:
- Lead complex onsite system installation troubleshooting diagnosis repair and preventative maintenance for customer equipment.
- Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
- Provide technical advice to customers on equipment care and maintenance best practices.
- Serve as a key technical contact for customer accounts ensuring high levels of customer satisfaction through efficient and professional service
- Ensure thorough documentation of all service procedures diagnostics quality issues parts replacements and customer interactions.
- Support the Head of Service in developing and implementing robust service processes including SOPs KPIs and service workflows.
- Assist in creating and maintaining comprehensive technical documentation and manuals.
- Conduct customer training sessions on product first-line troubleshooting & maintenance.
- Work closely with R&D and engineering teams to provide feedback from field operations supporting product development and continuous improvement initiatives.
- Participate in testing and evaluating new products features and solutions offering practical insights based on customer interactions.
- Organize and manage spare parts inventory ensuring availability for timely service delivery.
- Ensure all service activities comply with industry regulations safety standards and internal quality protocols.
Your profile
- Degree in Engineering (Electronics/Mechanics preferred).
- Minimum 5 years of experience in field service roles preferably in MedTech BioTech or similarly regulated industries.
- Strong technical knowledge of systems involving electronics precision mechanics and industrial automation.
- Experience in developing service processes and providing technical training to diverse audiences.
- Proven ability to troubleshoot complex systems and manage customer relationships effectively.
- Willingness to travel extensively both domestically and internationally (up to 70%)
- Valid drivers license
- Excellent problem-solving critical thinking and communication skills.
Why us
- Competitive compensation including base salary and stock options (virtual shares)
- Homeoffice options or relocation support
- Annual health budget (Allianz bKV)
- 30 vacation days
- Flexible working hours
- Key role in a highly advanced and fast-growing startup company
- Ample opportunity for personal initiatives openness to new ideas and room for considerable personal impact
- Impactful product promoting better understanding and treatment of disease
- International and dynamic team comprising over 30 different nationalities
- EGYM Wellpass membership
- Permanent employment contract providing stability and long-term career growth opportunities
- Enjoyable work atmosphere with an open-door and open communication mentality
contact information
Sandra Schärli
Senior Talent Acquisition Manager
mail:
Please note that for data privacy reasons well not review applications or CVs sent via email. Unsolicited applications can be submittedhere.
About us
NVision is a quantum biotech startup based in Ulm Germany with Tier 1 investors from the USA and Europe. We are just leaving stealth mode moving from local R&D to global commercialization and expansion.
We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body with tremendous potential for research and applications in oncology cardiology neurology and more. Our company brings together expertise in physics chemistry engineering and medicine and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York MD Anderson in Texas Technical University of Munich Cambridge University in the UK and more.
NVision is developing fast robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast fully-automated multi-step chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fully-reuseable or single-use disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely in-house.
We offer a dynamic international working environment with immense room for growth that encourages personal initiative and open communication.
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are just leaving stealth mode, moving from local R&D to global commercialization and expansion. We are developing a technology that will enable MRI-based imaging of real-time ... View more
