2526-348 Admissions Services Specialist (CS6) Central Office

What you will be doing

• As an Admissions Services Specialist you are a specialist in client satisfaction knowledge management and facilitation for prospects applicants and students and internal and external partners of NSCC.
• Enthusiastic and passionate about the NSCC experience you will employ a high level of communication positivity ownership organization and knowledge. You will demonstrate a strong desire to contribute to student success and the success of the College as a key force in the economy and quality of life in Nova Scotia.
• You will be responsible for both inbound and outbound verbal and written communication that fosters a high-quality experience for our clientele. As a direct service provider you will represent NSCC in building strong relationships. You will develop and convey a comprehensive and robust knowledge base on NSCC programs practices services and policies and will be considered a subject matter expert for people wanting information about the NSCC experience.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary diploma in Administrative Professional/Office Administration Business Communications Public Relations or related discipline.
• You have a minimum of two years of recent and related occupational experience providing exceptional service in a client focused environment.
• Occupational experience in a post-secondary environment would be considered an asset.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite E-mail including Outlook Teams and Microsoft Excel. Experience with PeopleSoft or another client database system considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work
• You have strong organizational and time management skills with the ability to handle multiple tasks in a fast paced deadline driven environment.
• Experience supporting/providing service to students and prospective students would be considered an asset.
• Experience in a contact centre environment would be considered an asset.

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion
• You possess excellent interpersonal skills and can interact at all levels of an organization
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You are known for your problem solving and critical thinking skills
• You are a strong communicator both written and verbal

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Mikmaq Aboriginal/Indigenous Persons Black/African Nova Scotians members of racially visible communities persons with disabilities persons of a minority sexual orientation gender identity and/or expression and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into five campus regions and three stand-alone campuses. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCCs commitment to accessible high-quality education across the province.

• Eastern Region: Includes Pictou Campus Strait Area Campus and Wagmatcook Learning Centre
• Northern Region: Includes Truro Campus Cumberland Campus and Amherst Learning Centre
• Metro Region: Includes Akerley Campus and IT Campus
• Southwest Region: Includes Lunenburg Shelburne Burridge Campuses and Digby Learning Centre
• Valley Region: Includes Kingstec Campus Annapolis Valley Campus and the Centre of Geographic Sciences (COGS)

Stand-Alone Campuses:

• Ivany Campus
• Sydney Waterfront Campus
• eCampus

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process please follow this link.

Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment NSCC will ensure that applicants are provided reasonable accommodations as required. If accommodation is needed to participate in the job application process please contact Nikki Berrigan HR Generalist at emailprotected. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately we cannot accept late or paper applications.