Director of Sales MICE IHC

Italian Hospitality Collection is a portfolio of hotels resorts and spas hand-picked for their beauty history and enchanting surroundings.

Chia Laguna Resort in Sardinia featuring 3 different hotels - Conrad Chia Laguna Sardinia Baia di Chia Resort Sardinia - Curio Collection by Hilton and Hotel Village with a total of 424 keys and a conference centre with 8 meeting rooms for up to 900 delegates.

Fonteverde Lifestyle & Thermal Retreat in Tuscany a member of the Leading Hotels of the World with 78 keys and 3 meeting rooms for up to 85 delegates.

Grotta Giusti Thermal Spa Resort in Tuscany a member of the Autograph Collection by Marriott with 68 keys and 4 meeting rooms for up to 60 delegates.

Bagni di Pisa Palace & Thermal Spa in Tuscany a member of the Leading Hotels of the World with 61 keys and 3 meeting rooms for up to 100 delegates.

Le Massif Hotel & Lodge in Courmayeur a member of the Leading Hotels of the World with 80 keys and nearby meeting facilities for up to 150 delegates

Sister properties part of the portfolio:

Ambasciatori Palace - 160 rooms the first Intercontinental brand of IHG in Italy built in 1900 to host ambassadors in Rome then serving as the American Embassy Library in 1946 an historic building located in the heart of Via Veneto is the ideal place to experience Romes fusion of ancient history and modern sophistication.

Anglo American Florence 118 rooms a historic hotel part of Curio Collection by Hilton which dates to the 19th-century is in a quiet area of central Florence a 10-minute walk from Firenze Santa Maria Novella. The newest property part of the group opened in 2024.

Duo Milan Porta Nuova - 239 rooms vibrant design and dynamic spaces that welcome coworking and socializing the hotel marks the Marriott-Tribute Portfolios entry into Milan Italys financial and design capital.

Our mission is to bring together out-of-the-ordinary properties offer our guests memorable experiences in true Italian style give our employees stimulating places to work and grow professionally and achieve our shareholders financial goals.

We are currently recruiting talented and passionate people ready to make the difference and step above the crowd.

OBJECTIVE OF THIS ROLE

The Director of MICE we are looking for is 100% sales oriented. Extremely organized able to set personal high standards and incredibly motivated to outperform.

He/she is very well structured results oriented with excellent computer skills. He/she is aware that the base of sales results are also a consequence of a maniacal constant and timely saving of contacts information and customer data.

He/she is responsible to drive MICE business to IHC hotels working in strong synergy with the proactive sales team. He/she is responsible to implement strategic sales activities and plans in order to achieve and exceed revenue targets and market customer share.

Personally accountable for selected key accounts/feeder markets and revenue targets.

Excellent knowledge and outstanding track record of incremental success in the Italian Market both MICE Agencies and Corporate are mandatory.

He/She reports to the Corporate Director of Sales and Marketing.

Location base: Milano

Travelling: required 60%.

Listed below are the mandatory requirements recognized as minimum level to be short listed for this role.

Ø A minimum of 8 years in a sales position within MICE segment including:

o A minimum of 6 years in a proactive MICE sales role.

o A minimum of 2 years in a reactive MICE sales role.

o A minimum of 2 years in an international hotel group (ideally Hilton Starwood Marriott)

o A minimum of 2 years in a MICE sales position for luxury hotels

o A minimum of 2 years in a cluster environment

Ø Proven track record of deep knowledge of the following markets: Italy at least one of the following: UK Switzerland France Nordic Countries.

Ø Highly computer literate with excellent presentation skills (including powerpoint) confident use of all office tools (including excel).

Ø Native or fluent in Italian (written and spoken)

Ø Fluent in English (written and spoken)

Ø Strong analytical and strategic mindset as well as easy approach on weekly reporting system

Ø Confident use of CRM

Ø Must be EU Citizen or in possession of Italian work visa.

Please note that candidates not matching these mandatory requirements will not be short listed and will not receive a reply on the application due to the high number of applicants.

Ø Actively participate to the development and delivery of IHC Sales Plan.

Ø Prepare present and execute the Annual Sales Action Plan for the assigned regions.

Ø Constantly monitor analyse and reports sales results.

Ø Pro-actively plans and execute weekly sales appointments sales promotion and follow ups BBOBs in order to achieve and exceed the revenue targets.

Ø Constantly and timely updates CRM software with sales calls account information tasks projects etc.

Ø Provide guidance to sales managers.

Ø Develop key account plans detailing objectives timescales and sales methods to support the defined sales strategy.

Ø Accurately identifies the level of influence and decision-making power of contacts in the customer organization and uses these to secure business.

Ø Support the MICE Department with the conversion of new and repeat enquiries.

Ø Reviews customer base to determine new opportunities for account penetration.

Ø Contributes ideas to improve the products and services offered.

PERSONALITY AND SKILLS

Ø Sets high personal performance standards.

Ø Plans organizes and uses a systematic approach to get things done.

Ø Manages time and resources effectively.

Ø Prioritizes actions and manages tasks through to completion.

Ø Actively seeks opportunities to develop and learn from experience.

Ø Communicates openly and clearly both verbally and in writing.

Ø Pitches information at the appropriate level.

Ø Listens to the needs of others before contributing.

Ø Develops positive working relationships at all levels.

PREFERRED REQUIREMENTS

Ø Bachelors or Masters Degree in one of the following: Hotel Management Tourism Marketing Philosophy Psychology studies.

Ø Social Media passionate

Ø Previous experience in hotel operations