Service Manager Italy & Iberia
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
The Role
We are looking for a Service Manager Italy & Iberia to strengthen dealer service capabilities and ensure high standards of technical support service performance and customer satisfaction across the region.
Reporting to the Regional Product Support Manager this role plays a key part in developing dealer service operations monitoring KPIs and acting as a technical reference for complex product and quality issues.
The position is home-office based with frequent travel across Italy and the Iberian region.
Requirements
Key Responsibilities
Dealer Service Capability Development
Develop and improve dealer service capabilities in line with EU Service Operation Guidelines
Support dealers in tools & equipment service processes staffing training and maintenance records
Drive service campaign completion oil sampling and iRecord data transmission
Lead Quarterly Reviews and Dealer Scorecard assessments
Service Performance & KPI Management
Monitor and analyse Dealer Service KPIs
Define and follow up action plans to improve service performance
Review results with dealers using structured performance reports
Technical Support & Product Quality
Provide technical support and solutions for complex product issues
Guide dealers in diagnostics and root cause analysis
Report quality issues with complete technical data to regional and HQ teams
Support parts return tests and trials when required
Training & Warranty Management
Define and execute annual dealer technical training plans
Manage warranty and SMR authorisations within defined LOA
Ensure rework and service campaigns are completed on time and to target
Customer Loyalty
Support and execute customer loyalty programmes (e.g. service care initiatives) in line with AOP objectives
Requirements
Education & Background
Bachelors Degree in Mechanics or similar technical field
Proven experience in service management within construction equipment or off-highway machinery
Valid driving licence (B or higher)
Knowledge of local work safety regulations
Technical Skills
Strong understanding of dealer service department operations
Advanced knowledge in hydraulics electrics and engine/emission systems
Comfortable with diagnostic tools and IT systems
Solid reporting and presentation skills
Languages
Italian (mandatory)
English (professional level)
Spanish or Portuguese is a plus
Experience & Availability
Hands-on experience in service or technical management roles
Willingness to travel 5060% of the time
Personal Profile
Analytical and solution-oriented mindset
Strong focus on priorities and end-to-end issue resolution
Team player comfortable working across cultures and regions
Proactive innovative and continuously looking for improvement opportunities
Benefits
Why Join
International role with high visibility
Strong technical and operational impact
Opportunity to work closely with dealers customers and regional management
Dynamic environment within a global industrial organisation
Required Skills:
Requirements Education & Background Bachelors Degree in Mechanics or similar technical field Proven experience in service management within construction equipment or off-highway machinery Valid driving licence (B or higher) Knowledge of local work safety regulations Technical Skills Strong understanding of dealer service department operations Advanced knowledge in hydraulics electrics and engine/emission systems Comfortable with diagnostic tools and IT systems Solid reporting and presentation skills Languages Italian (mandatory) English (professional level) Spanish or Portuguese is a plus Experience & Availability Hands-on experience in service or technical management roles Willingness to travel 5060% of the time
Company Industry
IT Services and IT Consulting
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
