IT Support Officer
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Megaport
Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
The Role
Based in our Sao Paulo office and reporting to the Head of IT and Security Operations you will provide first-level technical support across a range of services and devices including notebook services identity and access management anti-malware services and cloud-native productivity and collaboration services (Google Workspace MS Entra and Atlassian products).
What Youll Be Doing
- Identify prioritize and action Level 1 IT support requests.
- Work closely with the IT Support Engineers on issues that require a higher level of support.
- Manage the lifecycle of IT equipment globally.
- Manage office IT Assets
- Identify & Access Management
- Assist new staff with IT onboarding.
- Maintain technical documentation and procedures.
What We Are Looking For
- Minimum 3 years of experience in IT Support
- Proficient English required as this role involves regular written and verbal communication with global teams and stakeholders.
- Knowledge and demonstrated expertise in the support of Apple & Windows-based hardware & operating systems
- Customer-oriented attitude
- Ability to perform remote troubleshooting and provide clear instructions
- User Access Management experience with Cloud & SaaS applications
- Experience procuring and managing IT hardware
- Ability to quickly learn & support new technologies
- Excellent communication and interpersonal skills
- Self-starter who works well in a team environment
What We Offer
- Flexible working environments
- Birthday Leave
- Generous study and training allowance 5 days paid study leave
- Creative fun and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with Legend and Kudos Awards
- Health and wellness program
- Opportunities for career growth and potential for global intra-company transfers for interested candidates
#LI-DNI
If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected
NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Technical Support
- Troubleshooting
About Company
Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.
