Infrastructure Partner Analyst, Infrastructure Partner Management
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is seeking a talented Infrastructure Partner Analyst to join our Infrastructure Partner Management (IPM) team in Mumbai this role you will be instrumental in supporting relationships with colocation providers conducting business reviews and ensuring operational excellence across our infrastructure partner ecosystem. You will serve as the key collaboration/coordination point for AWS internal teams and colocation vendors supporting performance improvements onboarding and dealing with complex operational challenges.
The IPM team performs a critical business control and lifecycle management function for colocation sites from contract signature to site closure. We are responsible for Colocation Business Review programs and act as an escalation path to facilitate post-contract issue resolution between AWS internal customers and colocation vendors.
Key job responsibilities
Support Infrastructure Partner Managers in setting up coordinating and conducting Colocation Business Reviews (CBR) Colocation Delivery Review Programs (CDRP) and new Colocation partner onboarding with vendors (and internal teams) according to predefined annual schedules
Conduct assigned CBRs CDRPs and new colocation vendor onboarding evaluating operational performance delivery metrics and relationship management.
Collaborate across AWS teams including Safety Security Operations Engineering and Business Development to help manage relationships with colocation providers
Serve as a key contact for AWS internal teams and colocation vendors for contractual inquiries and performance assessments
Provide second-level escalation support to resolve post-contract issues between AWS internal customers and colocation partners focusing on operational performance and contractual SLA breaches
Lead projects and initiatives that enhance experiences for internal customers and vendor partners while streamlining processes and reducing functional workload
Enable internal teams by facilitating issue resolution and continuous performance improvement with key infrastructure vendors
Track and report on vendor performance metrics action items and SLA compliance using Salesforce and other business intelligence tools
Conduct operational performance evaluations through structured business review programs
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 2 years of professional or military experience
- Bachelors degree
- Experience with business development partnership management or sourcing new business
- Experience and record of success in an outbound account management or prospecting role in B2B environments preferably in a solution/technology-related environment
- Experience using at an advanced level including the development of dashboards and reports programing experience
- Bachelors degree in business economics engineering analytics mathematics statistics information technology or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is seeking a talented Infrastructure Partner Analyst to join our Infrastructure Partner Management (IPM) team in Mumbai this role you will be instrumental in supporting relationships with colocation providers conducting business reviews and ensuring operational excellence across our infrastructure partner ecosystem. You will serve as the key collaboration/coordination point for AWS internal teams and colocation vendors supporting performance improvements onboarding and dealing with complex operational challenges.
The IPM team performs a critical business control and lifecycle management function for colocation sites from contract signature to site closure. We are responsible for Colocation Business Review programs and act as an escalation path to facilitate post-contract issue resolution between AWS internal customers and colocation vendors.
Key job responsibilities
Support Infrastructure Partner Managers in setting up coordinating and conducting Colocation Business Reviews (CBR) Colocation Delivery Review Programs (CDRP) and new Colocation partner onboarding with vendors (and internal teams) according to predefined annual schedules
Conduct assigned CBRs CDRPs and new colocation vendor onboarding evaluating operational performance delivery metrics and relationship management.
Collaborate across AWS teams including Safety Security Operations Engineering and Business Development to help manage relationships with colocation providers
Serve as a key contact for AWS internal teams and colocation vendors for contractual inquiries and performance assessments
Provide second-level escalation support to resolve post-contract issues between AWS internal customers and colocation partners focusing on operational performance and contractual SLA breaches
Lead projects and initiatives that enhance experiences for internal customers and vendor partners while streamlining processes and reducing functional workload
Enable internal teams by facilitating issue resolution and continuous performance improvement with key infrastructure vendors
Track and report on vendor performance metrics action items and SLA compliance using Salesforce and other business intelligence tools
Conduct operational performance evaluations through structured business review programs
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 2 years of professional or military experience
- Bachelors degree
- Experience with business development partnership management or sourcing new business
- Experience and record of success in an outbound account management or prospecting role in B2B environments preferably in a solution/technology-related environment
- Experience using at an advanced level including the development of dashboards and reports programing experience
- Bachelors degree in business economics engineering analytics mathematics statistics information technology or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
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