DevOps Engineer

Company Description

At Higher Logic engagement happens here. As the industry-leading human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build retain and grow their member or customer base. Were obsessed with engagement and with over 13 years of experience in the industry weve got it down to a science. We are a global company with offices throughout the US Canada and Australia. We serve more than 3000 customers representing over 350000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logicoperatesat scale serving tens of millions of end users every a member of the Platform Engineering team you will play a crucial role in the continuous improvement of our SaaS infrastructure as we strive for DevOps excellence. No matter how much you know you will learn and grow here.
This is a full-time position with the Platform Engineering both collaboratively and independently on concurrent complex projects to execute our infrastructure road map and promote DevOps best practices within the relied on to employ a high degree of technical skill and precision in a global multi cloud environment running 24x7x365 whilemaintaininga positive and solution-focused attitude and good working relationships with your coworkers.
Platform Engineering at Higher Logic has a primary responsibility for service reliability in the production additionwerealso crucial to Engineering enablement through the development and administration of CI/CD pipelines and the promotion of DevOps best practices. We live at the juncture of Engineering Operations and Support which means that we interact with large swathes of the companyon a daily basis. The companyfrequentlyintroduces new productsfeaturesand services; these changes require a flexible thoughtful and forward-thinking approach to scalability and performance. As a DevOps Engineer you will have the opportunity to perform hands-on configuration and tuning of service resources while working to architect and build independent microservices. Managing this environment requiresa high levelof individual knowledge and a robust capacity for learning coupled with optimism focus and close teamwork across the organization and the company.

Key Responsibilities:

• Building and supporting our cloud-based environment

• Manage and troubleshootLinux-based systemsin production and non-production environments.

• Improve infrastructure automation monitoring and operational processes.

• Assistwith incident response root cause analysis and continuous improvement.

• Participate in code reviews and contribute to infrastructure standardsand best practices.

• Participating in the application of software patches and security updates

• Appreciate the value of diversity of opinions approaches and backgrounds.

• Communicate & collaborate extremely well with others.

• Understand the value provided by incremental solution delivery POCsetc.

• Think with an Agile mindset and are familiar with Kanban and Scrum.

• Work with Developers and Support to continuously improve uptime of hosted service.

• Share on-call responsibilities with team members.

• Follow best cloud practices within engineering teams.

Qualifications:

• Practical cloud experience withAWS Azure or Google Cloud Platform.
• SolidLinux system administrationexperience(CLI usage services networking troubleshooting).

• Experience working with version control systems (Git).

• Strong understanding ofat least one major programming language(e.g. Python Go JavaPHP or similar).

• Infrastructure-as-code and related tools such as: Terraform Chef Puppet Ansible Packer.

• MySQLnginxHAProxy PHP.

• Autoscaling ECS Docker Redis Memcached S3 CloudWatch CI/CD containers at scale.

• Ability to work independently in a fully remote environment.

• Managingandmonitoringcloud infrastructure and systems.

• Designingbuildingandmaintainingbackend management systems.

• Designingand configuringcontinuous integration and deployment pipelines for on-premises and cloud applications.

• Buildingand improvingInfrastructure dashboards to promote visibility throughout the organization.

• Have significant commercial experience with our stack or a Bachelors degree or better in Computer Science MIS or equivalent.

• All other duties as assigned.