Support Engineer II-Ext AMZ12610.6
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Job Location:
Herndon, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employer: Amazon Web Services Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Herndon Virginia
Multiple Positions Available:
technical support including fielding and handling customer issues via phone chat and email.
network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP DNS DHCP firewalls routing switching LAN/WAN traceroute iperf dig cURL or related.
proactive recommendations throughout all phases of web service implementation for key customers around user authentication authorization data encryption network security system security vulnerability assessment Distributed Denial of Service (DDOS) prevention/mitigation resource monitoring.
web security and compliance tools (e.g. IPsec VPN Web application Firewalls Elastic Load balancers IDS/IPS systems DDOS prevention PKI and PCI HIPAA FIPS etc.) to ensure security of customer network infrastructure and data.
with Service teams to establish and improve end-to-end service support.
advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services.
in collaboration with Subject Matter Experts and other service engineering teams to drive complex customer issues to resolution. Document comer case scenarios and troubleshoot workflows in AWS internal knowledge databases and also write tutorials create how-to videos and other technical articles for the AWS customer community.
new hires develop and present training partner with development teams on complex issues or contact deflection initiatives write tools/script to help the team or work with leadership on process improvement and strategic initiatives.
or international travel up to 5% to perform role responsibilities may be required
(40 hours / week 8:00am-5:00pm Salary Range $124717/year to $160000/year)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related technical field and 1 year of experience in the job offered or a related the alternative employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related technical field and 3 years of experience in the job offered or a related occupation.
Experience must include:
1) 1 year or experience in network architecture or systems engineering 2) 1 year of experience configuring managing and troubleshooting largescale systems including cloud virtualization distributed networks and colocation;
3) 1 year of experience deploying and troubleshooting LAN VPN Firewalls DNS TCP/IP IPsec and IDS/IPS systems.
4) 1 year of experience with threat modeling and penetration testing especially for web application and web APIs.
Applicants should apply via Amazons internal or external careers site.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Position: Support Engineer II-Ext (multiple positions available)
Location: Herndon Virginia
Multiple Positions Available:
technical support including fielding and handling customer issues via phone chat and email.
network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP DNS DHCP firewalls routing switching LAN/WAN traceroute iperf dig cURL or related.
proactive recommendations throughout all phases of web service implementation for key customers around user authentication authorization data encryption network security system security vulnerability assessment Distributed Denial of Service (DDOS) prevention/mitigation resource monitoring.
web security and compliance tools (e.g. IPsec VPN Web application Firewalls Elastic Load balancers IDS/IPS systems DDOS prevention PKI and PCI HIPAA FIPS etc.) to ensure security of customer network infrastructure and data.
with Service teams to establish and improve end-to-end service support.
advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services.
in collaboration with Subject Matter Experts and other service engineering teams to drive complex customer issues to resolution. Document comer case scenarios and troubleshoot workflows in AWS internal knowledge databases and also write tutorials create how-to videos and other technical articles for the AWS customer community.
new hires develop and present training partner with development teams on complex issues or contact deflection initiatives write tools/script to help the team or work with leadership on process improvement and strategic initiatives.
or international travel up to 5% to perform role responsibilities may be required
(40 hours / week 8:00am-5:00pm Salary Range $124717/year to $160000/year)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related technical field and 1 year of experience in the job offered or a related the alternative employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related technical field and 3 years of experience in the job offered or a related occupation.
Experience must include:
1) 1 year or experience in network architecture or systems engineering 2) 1 year of experience configuring managing and troubleshooting largescale systems including cloud virtualization distributed networks and colocation;
3) 1 year of experience deploying and troubleshooting LAN VPN Firewalls DNS TCP/IP IPsec and IDS/IPS systems.
4) 1 year of experience with threat modeling and penetration testing especially for web application and web APIs.
Applicants should apply via Amazons internal or external careers site.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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