Sr Analyst, Data Center Services Practitioner

If youre passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results then Nationwides Technology team could be the place for you! At Nationwide on your side goes beyond just words. Our customers are at the center of everything we do and were looking for associates who are passionate about delivering extraordinary care.

This position works onsite Thursday Friday and Saturday nightshift 7:00 pm 7:00 am and primarily at our New Albany location.

The Data Center Services team is looking for a highly skilled Sr Analyst Data Center Practitioner to work on our raised floor this role you will provide 24/7 onsite support for Nationwide infrastructurehardware.

Extensive experience with rack/stack enterprise hardware vendor support incident management audit compliance and documentationare required.

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Job Description Summary

If youre enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers then Nationwide Technology is the place for you. Nationwides industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to we want to hear from you!

The Data Center Services Practitioner supports and maintains infrastructure across all environments. You play a vital role in fulfillment of IT Service Management (ITSM) processes.

Youll collaborate with individuals across many professional areas to execute tasks and contribute recommendations based on operational observations production and test performance/environments and end user needs/requirements.

Job Description

Key Responsibilities:

• Responsible for PCI compliance (including audit activities) and performs work in adherence with IT Service Management best practices.

• Develops standard repeatable production processes creating standard documentation; partners with other support organizations to set up and execute.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Supports delivery teams in their release activities and engages in critical situations and remediation of security vulnerabilities.

• Installs maintains and decommissions production hardware (i.e. HP servers Cisco network equipment firewall appliances)

• Oversee and perform cable management including planning labeling installation validation testing for reuse etc.

• Perform hardware repairs for equipment on the raised floor to support the production environment.

• Ensure raised floor standards are maintained and followed by all associates and vendors.

• Ensures currency of data in configuration management tools (i.e. Athena APRM ServiceNow).

• Responsible for generating and performing network configuration changes in production/test environments; including planning scheduling documentation testing and coordination.

• Proactively and reactively manages system events to meet Nationwides internal and external commitments.

• Delivers application functionality and services against defined Service Level Agreements (SLAs) and Operating Level Agreements (OLA).

• Maintains operational knowledge of platforms technologies and applications.

• Communicates status of issues/incidents/changes from shift to shift to support production environment.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director Technology Partner Leader.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required but encouraged (i.e.: CCNA CompTIA AWS Security).

Experience: Two or more years of technology experience with data center / rack mounted hardware (i.e. HP Servers Cisco equipment IBM EMC Pure storage). One or more years of experience using basic levels of troubleshooting.

Knowledge Abilities and Skills: Strong communication skills knowledge of planning management and execution of network configurations. Influencing negotiating and priority setting is needed. Insurance/financial services industry knowledge is a plus.

Other criteria including leadership skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring managers leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Non-Exempt (Eligible)

Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job Sales Incentives based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Sr Analyst Data Center Services Practitioner : $69500.00-$129000.00

The expected starting salary range for Sr Analyst Data Center Services Practitioner : $69500.00 - $103500.00