Junior Deskside Technician

London - UK

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Our company is developing and you can expand your career along with it.

Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

Key Responsibilities

Assist in resolving issues often complex by applying foundational expertise and contributing to sustainable solutions to prevent recurring problems.
Support the 1st and 2nd level support teams in addressing escalated support requests.
Collaborate with the client to deploy patches on all machines (excluding servers).
Assist in validating and implementing updates for business applications on the current master image.
Help validate the master on all new machines especially during the acquisition of new models.
Provide support and document issues related to iOS (iPhone/iPad).
Perform initial diagnosis of network issues qualifying them for escalation to the appropriate support group or network provider.
Participate in testing to validate infrastructure changes in collaboration with client providers.
Support the 3rd level in system architecture by:
Testing and documenting changes according to client instructions/procedures.
Assisting in maintaining postmaster scripts (VBS DOS PowerShell) for the installation of new applications and updates.
Helping to test and adapt master scripts for installation on new machines.
Participate in maintenance operations of computer equipment alongside the support team.
Assist in creating and maintaining scripts to automate application installations.

Requirements

Familiarity with PowerShell and knowledge of Windows server environments is a plus.
Basic understanding of Microsoft Office 365 Windows OS DOS and VBS.
Basic knowledge of iOS (iPhone and iPad).
MS certification is a plus but not mandatory.
Some experience during a transition phase is desirable; ITIL certification is a bonus.
Understanding of backup/restore tools is preferred.
Introductory knowledge of virtualization networking and telecommunications.
Familiarity with Microsoft Active Directory user profiles security groups and permissions for MS Windows is beneficial.
Understanding of connectivity technologies (ADSL UMTS ISDN WiFi) is a plus.
A keen interest in artificial intelligence and a desire to explore our internal SAI
Library tool would be advantageous.
Strong customer-facing and interpersonal skills.
Ability to think independently and proactively.
Willingness to build relationships within the team and across the organization.
Personal resilience and the ability to complete tasks within deadlines.
Good time management and prioritization skills.

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whatwe offer:

Competitive salary and benefits package including monthly absence free bonus;
Private health scheme including Private Medical Dental Optical and Holiday Travel
Insurance that are applied according to company policy;
Extra vacation days;
Opportunities to learn anddevelop:training programs;
Personalized career path within the organization;
Exposure to an international environment as part of a multicultural team spread across Europe.

About us

We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.

Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.

We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.

More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.

* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation!

#LI-ONSITE

Required Experience:

Junior IC

Job DescriptionOur company is developing and you can expand your career along with it.Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company oper...