Sr. Desktop Systems Technician
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Sr. Desktop Systems Technician
Company:** DST Technologies Inc.
Job Summary
The Sr. Desktop Systems Technician at DST Technologies Inc. is responsible for providing advanced technical support maintenance and troubleshooting for end-user desktop systems hardware and software. This role plays a critical part in ensuring the smooth and efficient operation of our internal IT infrastructure and employee productivity.
Job Responsibilities
* Provide expert-level technical support for all desktop hardware (e.g. desktops laptops monitors printers peripherals) and software (e.g. operating systems Microsoft Office Suite business applications).
* Perform advanced diagnostics troubleshooting and resolution of complex hardware and software issues escalating to higher-tier support or vendors when necessary.
* Install configure and maintain operating systems (Windows macOS) applications and security updates across the organizations desktop fleet.
* Manage user accounts permissions and access rights within Active Directory and other identity management systems.
* Deploy image and migrate new and existing desktop systems ensuring adherence to company standards and security policies.
* Develop and maintain documentation for common desktop issues troubleshooting procedures and system configurations.
* Participate in IT projects related to system upgrades hardware refreshes and new software rollouts.
* Provide training and guidance to end-users on various IT systems and best practices.
* Monitor system performance and proactively identify potential issues to ensure optimal uptime.
* Collaborate with other IT teams (e.g. Network Server Security) to resolve inter-departmental issues.
* Manage inventory of desktop hardware and software licenses.
* Adhere to ITIL best practices for incident problem and change management.
Job Qualifications
* Bachelors degree in Computer Science Information Technology or a related field or equivalent practical experience.
* 5 years of experience in a desktop support or end-user computing role with at least 2 years in a senior or lead capacity.
* Proven expertise in troubleshooting and resolving complex issues related to Windows 10/11 and macOS operating systems.
* Strong proficiency in supporting and administering Microsoft Office 365 applications (Outlook Word Excel PowerPoint Teams SharePoint).
* Extensive experience with Active Directory user and computer management Group Policy Objects (GPOs) and NTFS permissions.
* Familiarity with remote desktop support tools (e.g. TeamViewer SCCM/Intune) and ticketing systems (e.g. ServiceNow Jira Service Desk).
* Solid understanding of networking fundamentals (TCP/IP DNS DHCP VPN).
* Experience with hardware diagnostics component replacement and peripheral troubleshooting.
* Excellent communication interpersonal and customer service skills with the ability to explain technical concepts to non-technical users.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Relevant certifications (e.g. CompTIA A Microsoft Certified: Modern Desktop Administrator Associate) are a strong plus.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Senior IC
Key Skills
- MAC
- Operating System
- Active Directory
- Information Technology
- Access Points
- LAN
- Deskstops
- Windows
- Trouble Shooting
- Linux
- System Center Configuration Manager
- Computer information system
- Setup
- hardware
- Technical Support
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
