Engineering Manager

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.Interested to find out more about us Check out:

Cyaras Values:

At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Cyaras Diversity Equity Inclusive and Belonging:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Job Function Description:

As an Engineering Manager you will play a crucial role in leading and mentoring a team of engineers while also providing technical guidance to ensure the successful delivery of high-quality software solutions. Your role requires a blend of strong technical expertise excellent leadership skills and a strategic mindset to drive the team towards achieving the companys objectives.

You will be responsible for:

Strong Technical Focus and Leadership: Dive into challenging technical issues guide the team to tackle ambitious problems and ensure our efforts deliver high-value impact.
Service Ownership and Development Best Practices: Take charge of maintaining and operating our teams services implementing development best practices to foster the production of high-quality well-architected and sustainable code.
Cross-Training and Feature Balance: Foster cross-training initiatives and maintain a healthy equilibrium between feature development and technical enhancements.
Provide coaching and mentorship to junior engineers and offer guidance to senior contributors maximizing their potential.
Conduct regular performance reviews to assess and support engineers growth and development.
Manage career development plans ensuring alignment with individual and company goals.
Commercial Insight and Stakeholder Communication: Utilize your interpersonal skills and commercial acumen to ensure team members understand the impact of their work on product delivery. Also provide estimates for delivery to stakeholders.
Vision Alignment and Strategic Clarity: Clarify the teams vision mission and strategy ensuring alignment with company objectives to avoid wasted efforts.
Collaboration with Product Owner: Collaborate closely with the Product Owner to comprehend and contribute to the product roadmap.
Agile Methodologies and Continuous Value Delivery: Employ Agile methodologies with the assistance of the Scrum Master to continuously deliver value to customers.
Cultivate a Culture of Continuous Improvement: Foster a culture of continuous improvement through retrospection encouraging the team to reflect on past experiences and strive for ongoing enhancement.
Develop detailed project plans outlining key milestones deliverables timelines and resource allocation.
Ensure transparency by providing detailed reports on initiative status including metrics timelines and any deviations from the plan.
Provide feedback and input to VP and CTO to align initiatives with overall company strategy and vision.

Lets talk about your skills/expertise:

Experience Technologies (.NET Core is a plus).
Experience with frontend development frameworks preferably React.
Experience with C# and JavaScript.
Knowledge and experience working with databases preferably experience with Microsoft SQL Server or PostgreSQL.
Experience using microservices architectures.
Experience working with CI/CD pipelines and practice.
Strong knowledge of software development and engineering practices.
Proficiency in technical problem-solving and project management.
Understanding of code quality and system performance.
Solve medium to complex technical problems.
Balance feature development with technical debt reduction.
Manage engineering projects with moderate complexity.
Collaborate with other engineering teams and stakeholders.
Mentor junior engineers and provide technical guidance.
Communicate effectively within the team and with other departments.
Degree in Computer Science Engineering or related field.

Development/System Engineering Expertise:

Preferred minimum of 10 years of hands-on experience in developing complex systems preferably across full stack.
Proficiency in backend and frontend services as well as distributed systems.
Proficiency with Relational Database Management Systems (RDBMS): Experience working with databases such as MSSQL PostgreSQL MySQL etc.
Excellent Interpersonal Skills: A people person who can mentor understand and inspire individuals and teams fostering collaboration and teamwork.
Knowledge of CI/CD Principles: Solid understanding of Continuous Integration/Continuous Delivery principles and practices ensuring smooth software development and deployment processes.
Strategic Thinking: Ability to operate strategically from conception through continuous operation of 24x7 services. Capable of distilling complex and ambiguous situations into actionable plans for the team.
Agile Advocate: Advocate and practitioner of agile processes emphasizing continuous integration and test automation to drive efficiency and productivity.
Delivery Focus: Delivery-focused individual who values curiosity collaboration and the development of others to ensure success within the team and organization.

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager