Inside Product Support Representative

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Major Job Functions:

• Grow territory through proactive prospecting and account developmentwith our owner-operator and growing contractors in the Edmonton region. Build strong relationships with existing new and lapsed customers to achieve annual sales and profitability targets. Convert cash and prospect accounts into loyal repeat and growing customers.
• Engage customers consultativelythrough phone (majority) virtual and jobsite interactions to understand their work equipment and business challenges. Prepare timely accurate parts and service quotes with a focus on rebuilds labour CVA agreements components and undercarriage solutions. Follow opportunities through to won/lost outcomes.
• Maintain disciplined pipeline managementwith accurate account details equipment population activities and opportunities documented in Saleslink. Provide reliable forecasting and maintain a healthy transparent funnel.
• Utilize and Consult on Digital tools and offerings:This includes Cat Central Ap VisionLink etc. Interact with and help customers integrate digital solutions into their day to day.

Competencies:

• Customer Focus:Understand the needs of owneroperators and small contractorswhat drives uptime productivity and total cost of ownership. Deliver solutions that work in the field and build trust quickly.
• Cultivates Innovation:Bring fresh thinking collaborate broadly and support new or improved ways to enhance the customer experience. Continuously evolve with the business and the industry.
• Drives Results:Demonstrate urgency discipline and accountability in meeting revenue and territory growth objectives. Execute plans that consistently deliver measurable outcomes.
• Courage:Communicate openly and constructively. Tackle challenges headon and advocate for the right solution to support customer success and Finning standards.

Specific Skills:

• Strong sales orientation with the drive and grit to prospect consistently.
• Excellent phone communication skills with the ability to influence decisions and simplify solutions.
• Comfortable and confident onconstruction job sites; speaks the language of the industry and builds credibility quickly.
• Effective in consultative discovery objection handling and valuebased selling.
• Strong computer skills; able to learn and navigate CRM (Saleslink) digital quoting tools and Ecommerce platforms.
• Organized professional and capable of managing a large active territory.

Knowledge & Experience:

• Parts Ticketnot requiredbut considered an asset.
• Mechanical aptitude or equipmentrelated understanding is nice to have.
• Previous sales experience with proven successin meeting or exceeding targets is an asset
• Existing relationships within the construction industry are valued.
• Valid drivers license and ability to travel within the Edmonton region and surrounding areas

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.