UX Design Operations Specialist (All Genders)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
As a UX Ops specialist you will support the Design Ops Leader in fostering a collaborative user/human-centered culture within zooplus. You will help the experience design team to define standard practices processes and ways of working to help grow the maturity in zooplus and foster collaboration across the organization.
You will support the process around our Design System research and writing operations and help the team to build the necessary foundations to deliver a standardized personalized and engaging experience across our omni-channel touchpoints.
You will work closely with the design team product data engineering business and our agile transformation organization to align and optimize our ways of working.
We are looking for someone with strong stakeholder management skills who has an adaptive mindset and a sense for navigating complexity in a fast-changing environment. Your work will help to make zooplus become a customer centric company.
Key Responsibilities:
Build Bridges Across Teams
Act as a connector between Product Design Engineering and other stakeholders from Marketing Sales etc. helping to position UX as a key player in planning road mapping and setting OKRs.
Resource management
- Help empower teams to manage their backlogs and ongoing projects by defining processes and regular rituals.
Optimize Processes and Frameworks
Support refine and implement tools guidelines and workflows that make collaboration easier and help the team share knowledge.
Support the design leader with the adoption and alignment of operational tools (e.g. Jira Asana Figma) to improve productivity and coordination.
Help establish design ops practices such as streamlined workflows standardized tools and resource allocation to balance skills and workload while helping the team operate efficiently and at scale.
Drive Transparency and Continuous Learning
Champion transparency by sharing updates on design initiatives and making goals and progress accessible to everyone.
Support the Ops leaders in organizing and managing rituals and meetings that build a culture of knowledge-sharing and foster cross-functional learning keeping the team agile and adaptable.
Qualifications :
Required Skills:
3 years in UX operations or a similar role in product design or technology.
Strong foundation in organizing and initiating product discovery human-centered design and designops with a proven track record of fostering collaboration and improving operational efficiency.
Experience with project management and collaboration tools (e.g. Mural Jira Figma) and a strong grasp of design processes and workflows.
Excellent communication skills.
Preferred Skills:
Structured thinking and an organized approach.
An eye for opportunities and the ability to balance big-picture thinking with attention to detail.
Comfortable with adapting quickly and responding to shifting priorities and environments.
Skilled at embedding user-centered practices within agile or lean development teams.
Familiarity with design ops best practices and frameworks (e.g. those from Nielsen Norman Group) including workflow optimization resource allocation etc.
Additional Information :
Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.
Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
#LI-Hybrid
28 Annual Vacation Days
Private Medical Health Insurance
Hybrid working model (up to 40%Home Office per month)
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
About Company
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We're on a mission to create joy f ... View more
