HR Helpdesk Specialist

Braine-l'Alleud - Belgium

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID 2025-0023

Role Background

Due to the findings in the Type 4 Security Audit NATO technical teams has been tasked with planning and implementing a security standardisation for 2 factor to Multifactor authentication for internet facing web-portals through-out NATO enterprise.

Role Duties and Responsibilities

1) Build a reference environment for the Entral ID application

2) Test and document Keycloack SharePoint and Moodle applications against Entra

ID reference environment

3) Support NEO with options on MFA and single sign on

Essential Skills Experience and Certifications

Identity and Access Management:
- Minimum 5 years of experience;
- Strong knowledge of authentication protocols (SAML OIDC...);
- Sound knowledge of federated identity management and Single Sign On (SSO) solution (Okta Entra ID ...).
MFA:
- Proven experience designing and ro
- Rolling out MFA at scale in an enterprise environment (5K users);
- Experience with certificate-based MFA smart cards YubiKeys passkeys/webauthn TOTP and push-based MFA apps (Microsoft Authenticator Duo ...);
- Understanding of risk-based or adaptive authentication strategies.
Web security and secure access architecture:
- Experience in securing web applications and APIs;
- Strong understanding of TLS client certificates reverse proxies and Zero trust principles.
- Experience with SSO integration of web applications.
Communication and Interpersonal Skills:
- Excellent verbal and written communication skills.
- Full proficiency in English.
- Ability to communicate technical information to non-technical users in a clear and concise manner.
Customer Service Orientation:
- Strong customer service focus with a commitment to user satisfaction.
- Patience and empathy when dealing with user issues and concerns.
Organizational Skills:
- Attention to detail in documenting support activities and maintaining accurate records.
Team Collaboration:
- Ability to work effectively as part of a team and share knowledge and resources.
- Willingness to collaborate with colleagues to solve complex issues.
Others:
- The candidate has strong customer relationship skills including negotiating complex and sensitive situations under pressure.
- The candidate must have the nationality of one of the NATO nations.

Working Location

Mons Belgium or Braine LAlleud

Working Policy

Offsite

Travel

Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Required Experience:

Spektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with ...