Reservations Agent

Whats in it for you...

• Become part of a team thats very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays) pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative fast-growing international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What youll do

• Be the go-to for individual room reservations across phone email booking channels and our website and respond with warmth that reflects our brand.
• Know our rooms availability promotions and hotel policies inside out so you can guide guests with confidence so that our guests expectations are not only met but exceeded.
• Check bookings before arrival to make sure everything from payments to special requests is spot on.
• Handle payments and documentation correctly including advance purchase bookings.
• Introduce guests to everything the hotel offers from room upgrades and Houses to packages F&B experiences and add-ons.
• Support revenue strategy by identifying opportunities to increase conversion and average spend.
• Drive direct bookings and help grow our direct share while hitting targets and keep OTA bookings accurate and rates consistent.
• Work closely with Front Office Housekeeping Sales and Revenue teams to ensure smooth arrivals and seamless stays.
• Assist corporate bookers agents and travel partners professionally and with care.
• Make sure rooming lists billing instructions preferences and special requests are always up to date.
• Shine a spotlight on our Houses highlighting their unique features to guests.
• Pitch in to support wider hotel operations whenever required.

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• Previous experience in hotel reservations is preferred but not mandatory its all about how you contribute to the team!
• Youre great with computers and on the phone.
• Passion for exceeding guests expectations.
• Flexibility to support operations or front desk during busy or unexpected moments.
• Excellent organisational and communication skills with a high level of accuracy.
• Ability to work independently prioritise work and ask for clarification when needed.
• Curious adaptable and open to new approaches.

Remote Work :

No

Employment Type :

Full-time