Front Office Duty Manager Full Time
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
- Working operationally at Reception assisting guests with enquiries check in and out storage of luggage and general information about the hotel and local area
- Managing guest inquiries complaints and special requests to ensure satisfaction.
- Training mentoring and motivating the team to deliver excellent service.
- Ensuring that all company and department policies and procedures are followed
- Completion of reports conducting shift handover ensuring all accounting practices and processes are completed accurately
- Working closely with the Reservations Sales Food & Beverage and Housekeeping teams to provide a memorable experience for every guest
- Supporting an environment of open communication across departments
Qualifications :
- Previous experience in a hotel Front Office team in a leadership position with the ability to develop and mentor our guest service agents
- Availability to work a rotating roster including mornings afternoons evenings weekends and public holidays. Occasional overnight shifts will be required.
- Ability to work in a fast-paced environment and to prioritise tasks
- Excellent written and verbal communication skills as well as proficiency in Microsoft Office and good keyboard skills
- Knowledge of the RMS property management system would be an advantage
- Responsible Service of Alcohol certificate are required; Full Australian Drivers License and First Aid qualification would be an advantage
- Familiarity with Melbourne and the ability to make recommendations to guests is desirable
- You must have current working rights in Australia. We are unable to provide sponsorship for this role.
Additional Information :
At Accor we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture global Accor and partner discounts including accommodation and dining career progression learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun!
Accor - Careers - Our Philosophy
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
