Forward Deployed Engineering Build Manager

Team Bio:  

ServiceNows Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together we identify high-value opportunities accelerate business outcomes and build reusable AI-native solutions that advance the Now AI Platform.  

Our mission: We partner deeply with our customers to build intelligent scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity we deliver fast iterate with purpose and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.  

Why This Role Matters: 

Enterprise leaders arent just experimenting with AItheyre demanding outcomes. The next wave of adoption will be led by those who can move fast deliver measurable value and transform 1-off wins into repeatable success.  

As a FDE Build Manager you operate on the frontlines of transformation. You will support ServiceNows cross-functional Forward Deployed Engineering (FDE) teams inbuilding and delivering intelligent scalable AI solutions that solve our customers most mission-critical challenges. 

Youll work in a fast-paced environment as our FDE team partners with key strategic customers to accelerate time to value. You will provide a proactive strategic perspective manage customer relationships and drive tactical execution from initial conception through FDE build development delivery and successful completion.  

Who You Are: 

You are a dynamic and innovative problem-solver who thrives in complex fast-paced environments. You have a strong analytical mindset while still keeping focus on the bigger picture. You have a background managing SDLC processes while keeping a customer-first mentality. You have a passion for AI and scaling innovation. You excel at transforming ambiguity into clarity and have hands on experience driving projects/programs end to end.  

What Youll Do: 

• Work seamlessly with software engineers product managers product designers and customers to deliver intelligent systems that address mission-critical challenges using AI 
• Collaborate directly with customers to co-innovate AI solutions tailored to their needs acting as the first point of contact or escalation 
• Develop trusted relationships with key internal and external technology leaders and stakeholders to drive focus on the strategic build objectives and optimize build delivery - this includes supporting and holding resources accountable for their responsibilities within the build 
• Drive large scale cross-functional high visibility AI software development builds on condensed timelines 
• Organize complex ambiguous problems into prioritized milestones deliverablesand success criteria for your builds translating business objectives into execution strategy (tactical and strategic) 
• Anticipate and remove obstacles that slow down or prevent builds from delivering on objectives especially on the AI/ML deployment front 
• Help manage risks dependencies and escalate impediments as well as releases and navigating AI release requirements 
• Drive process improvements and create documentation to promote best practices using automation to replace repeatable operational tasks 
• Coordinate day to day activities required to deliver a great solution on time as well as create transparency through reports dashboards and statusupdates 
• Seek to continuously grow by proactively seeking and embracing constructive feedback as well as provide feedback to colleagues to encourage an open and collaborative culture 

Qualifications :

• 10 years of project/program management experience in mid/large size software development companies 
• A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations  
• Prior work delivering AI or intelligent workflow solutions at scale with proven success in deploying AI solutions that delivered tangible customer impact 
• Familiarity with AI governance compliance and enterprise security practices 
• This role includes occasional travel

Preferred Qualifications: 

• Demonstrated competence in key AI/ML software engineering program management best practices: program planning schedule construction and management; risk assessment & mitigation dependency management change management and predictive metrics 
• Outstanding collaboration and communication skills - clearly communicate changes requests and deadlines to the teams and risks status progress and decisions to a variety of audiences including executives 
• Passion for working with people in technical and innovative environments with the ability to work well with many different types of personalities in various functions  
• Strong leadership and relationship building skills to influence and motivate without authority - masterful in the art of bringing people together  
• Strong facilitation skills to lead/drive a variety of build events with a high regard for quality drive for continuous improvement across the organization and ability to keep the big picture in view 
• Experience deploying AI solutions to production and skilled at identifying waste/delays in AI end-to-end development deployment and release processes 
• Exceptional team building and team management skills including interpersonal skills conflict resolution and negotiation 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving 

For positions in this location we offer a base pay of $171900 - $300800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time