Engagement Manager (in person)

Westfield, MA - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

As our company and client portfolio grows weve been expanding our Engagement Management team to manage customer relationships and care for our teams.

The engagement management team has diverse experiences: some are developers that grew into project management some are prior executives and others have more of a sales and account management background. Theyre different people with the same mission:

They bring out the best in us in 3 key ways

#1. They care for our makers.

Our craft is importantknowing how modern products are built is table stakes for the job. More importantly managers care for their teams. Looking out for our people their interests their career and their success is a huge component of the role.

#2. They care for our clients.

Of course clients matter to a professional service firm building high trust relationships is the name of the game. But consultancies driven primarily by top line growth and maximum utilization cant also have the customers best interests at heart.

Can you imagine it being okay to tell a client the hard truth about their plans knowing they might fire you

Can you imagine giving free advice knowing a customer might steal it and hire your low-cost competitor

Can you imagine steering a customer towards another firm because its in their best interest despite you having the capabilities on staff to do the work

Engagement managers do the right thing for our customers whether thats making recommendations helping them improve practices or keeping our team focused on the big picture.

#3. They care for our company.

ESOPs like us play the long game. We dont talk about exits meeting PE firm demands or aggressive growth targets. Do we want to grow Yes. Fast and furious No.

Reinforcing our culture-first approach supporting the paced growth staying curious and relentlessly finding better ways to work is how leaders thrive at SEP.

Key responsibilities:

Act as the primary interface to our clients for assigned projects
Understand client strategy and objectives
Support business development
Collaborate with management team for holistic success - deciding which work to pursue staffing teams for customer success and creating a great employee experience
Coach and mentor team members performance and career development
Monitor and report on project status and team performance
Manage invoicing and budgets related to the project(s)
Occasional travel to meet with clients (could be local or out of state)
Must be legally authorized to work in the United States
Must not require visa sponsorship or have work authorization based on OPT or CPT
Must be able to work from our office in Westfield IN

Our ideal candidate:

Has 7 years of experience leading software product development teams
Has 3 years experience at a professional service firm
Loves to work with creative makers to build great software products
Enjoys developing relationships with the clients we serve
Employs a servant leadership approach
Has experience with Agile Lean and product management methodologies
Has excellent written and verbal communication skills
Has the ability to understand complex domains with many moving parts
Has the ability to gracefully challenge and inspire others
Has experience working closely with a variety of stakeholders
Has experience working with (or within) large organizations and an understanding of their mechanics (budgeting expectation management processes etc.)

SEP is a software product design and development company located in Westfield IN. We provide powerful teams of thoughtful developers and designers to bring ideas to life. Founded in 1988 SEP is one of Indianas largest software development firms with 180 employees. Our clients span from Fortune 100 to scale-up companies. We are 100% employee-owned through an ESOP and are consistently recognized for our great culture (Top Workplaces Best Place to Work in Indiana Techpoint Mira Exceptional Employer).

We are an equal opportunity employer as to all protected groups including protected veterans and individuals with disabilities

Required Experience:

Manager

As our company and client portfolio grows weve been expanding our Engagement Management team to manage customer relationships and care for our teams.The engagement management team has diverse experiences: some are developers that grew into project management some are prior executives and others have...