Front Office Overnight Manager

Marshall County, WV - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a dedicated and enthusiastic Front Office Overnight Manager to join our dynamic team. This is a key role that ensures smooth overnight operations delivering exceptional guest experiences and supporting various hotel functions.

Provide warm and professional service to all guests during the overnight shift.
Assist with check-ins check-outs and other front desk operations.
Handle guest inquiries requests and concerns efficiently.
Conduct night audit duties including reconciling daily transactions.
Maintain security standards and perform regular safety checks.
Support other departments as needed to ensure seamless operations.
Manage late arrivals and early departures with polished efficient checkin and checkout service
Handle all guest inquiries by phone email and in person ensuring warm personalized service even during quiet hours
Provide conciergestyle assistance such as directions transportation coordination and local recommendations
Resolve guest concerns with calm professionalism escalating only when necessary
Night Audit and Financial Accuracy
Reconcile daily transactions from all outlets and departments
Balance room revenue payments and folios with high attention to detail
Prepare morning reports for leadership accounting and operations teams
Verify rates adjustments and postings to ensure accuracy before the next business day begins
Lobby and Property Oversight
Monitor lobby activity to maintain a safe quiet and welcoming environment
Support security protocols including key control emergency procedures and incident reporting
Coordinate with overnight housekeeping and engineering for urgent guest needs or room issues
Ensure front desk areas remain clean organized and guestready for the morning shift
Administrative and System Responsibilities
Manage reservations and room assignments with accuracy and awareness of VIPs preferences and special requests
Update guest profiles to reflect preferences and service notes
Run system backups or scheduled PMS tasks required during overnight hours
Prepare materials for the next days arrivals including key packets and amenity lists

Qualifications :

Your experience and skills include:

Bachelors degree in a relevant field or a combination of equivalent education and/or experience is required.
Ability to suggestively sell.
Previous supervisory experience preferably a 4-5 Star/Diamond style hotel.
Fluency in English both verbal and non-verbal.
Service focused personality is essential
Prior experience working with Opera or a related system an asset
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts actions and opportunities clearly with strong networking skills
Ability to lead by example believe in a strong team culture and set the scene for high performance

Additional Information :

Whats in it for You

Competitive Total Compensation Package: Overtime eligible Department incentive programs
Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.
Comprehensive Health Coverage: Access Medical Dental and Vision Insurance to keep you and your family healthy.
401K Plan: Secure your future with our competitive 401K retirement savings plan.
Complimentary Shift Meal: Savor delicious meals on us during your shifts!
Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide making travel more affordable.
Professional Development: Enhance your skills with learning programs through our Academy tailored for your growth.
Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives like Planet 21 and contribute to meaningful change.
Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.

Remote Work :

Employment Type :

Full-time

We are seeking a dedicated and enthusiastic Front Office Overnight Manager to join our dynamic team. This is a key role that ensures smooth overnight operations delivering exceptional guest experiences and supporting various hotel functions.Provide warm and professional service to all guests during ...

Provide warm and professional service to all guests during the overnight shift.
Assist with check-ins check-outs and other front desk operations.
Handle guest inquiries requests and concerns efficiently.
Conduct night audit duties including reconciling daily transactions.
Maintain security standards and perform regular safety checks.
Support other departments as needed to ensure seamless operations.
Manage late arrivals and early departures with polished efficient checkin and checkout service
Handle all guest inquiries by phone email and in person ensuring warm personalized service even during quiet hours
Provide conciergestyle assistance such as directions transportation coordination and local recommendations
Resolve guest concerns with calm professionalism escalating only when necessary
Night Audit and Financial Accuracy
Reconcile daily transactions from all outlets and departments
Balance room revenue payments and folios with high attention to detail
Prepare morning reports for leadership accounting and operations teams
Verify rates adjustments and postings to ensure accuracy before the next business day begins
Lobby and Property Oversight
Monitor lobby activity to maintain a safe quiet and welcoming environment
Support security protocols including key control emergency procedures and incident reporting
Coordinate with overnight housekeeping and engineering for urgent guest needs or room issues
Ensure front desk areas remain clean organized and guestready for the morning shift
Administrative and System Responsibilities
Manage reservations and room assignments with accuracy and awareness of VIPs preferences and special requests
Update guest profiles to reflect preferences and service notes
Run system backups or scheduled PMS tasks required during overnight hours
Prepare materials for the next days arrivals including key packets and amenity lists

Qualifications :

Your experience and skills include:

Bachelors degree in a relevant field or a combination of equivalent education and/or experience is required.
Ability to suggestively sell.
Previous supervisory experience preferably a 4-5 Star/Diamond style hotel.
Fluency in English both verbal and non-verbal.
Service focused personality is essential
Prior experience working with Opera or a related system an asset
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts actions and opportunities clearly with strong networking skills
Ability to lead by example believe in a strong team culture and set the scene for high performance

Additional Information :

Whats in it for You

Competitive Total Compensation Package: Overtime eligible Department incentive programs
Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.
Comprehensive Health Coverage: Access Medical Dental and Vision Insurance to keep you and your family healthy.
401K Plan: Secure your future with our competitive 401K retirement savings plan.
Complimentary Shift Meal: Savor delicious meals on us during your shifts!
Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide making travel more affordable.
Professional Development: Enhance your skills with learning programs through our Academy tailored for your growth.
Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives like Planet 21 and contribute to meaningful change.
Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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