Senior Platform SRE (Platform Operations)
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Platform SRE (Platform Operations)
Role purpose:
- Ensure reliability operability and continuous improvement of TD SYNNEX enterprise platforms across hybrid cloud and onprem environments.
- Engineeringdriven operations focused on automation InfrastructureasCode (IaC) observability and toil reduction.
- Serve as the L3 escalation for complex incidents; continuously improve platform run posture and readiness for L1/L2 execution.
Core responsibilities:
- Platform reliability (hybrid cloud onprem): Own L3 reliability posture; define SLOs/KPIs; lead operability gates and production readiness; maintain runbooks/SOPs.
- Automation & IaC: Design/build operational automation (health checks remediation workflows); develop Terraform/Ansible configurations; script with Python (preferred) PowerShell and/or Bash; integrate with ITSM for auditable selfservice and controlled remediation.
- Incident/problem/RCA (L3): Lead diagnosis stabilization and recovery for major incidents; drive problem management RCA preventive actions; reduce MTTR/MTTD via better signals runbooks and automation.
- Observability standards: Define actionable signals alert quality dashboards logging; tune alerting to reduce noise; run datadriven operational reviews.
- AIOps enablement: Advance predictive/proactive operations (anomaly detection trend/capacity analysis); support Pythonbased analytics and ML/DL where applicable; industrialize operational intelligence safely.
- Provider enablement (outsourced L1/L2): Equip provider with clear runbooks training standard changes escalation criteria; govern performance and ITSM alignment; drive continuous improvement.
- Collaboration & CI: Partner with Platform Engineering to ensure operablebydesign capabilities; feed operational insights into roadmap; mentor peers and promote engineeringled operations culture.
Required qualifications:
- 5 years in platform/SRE/operations/platform engineering with production ownership in largescale environments.
- Handson hybrid operations (cloud onprem) with strong enterprise cloud fundamentals (compute networking storage identity).
- Production IaC and automation (Terraform Ansible); scripting with Python/PowerShell/Bash (Python strongly preferred).
- Proven L3 incident troubleshooting and major incident leadership.
- Strong infrastructure fundamentals: networking (including DNS/DHCP concepts) virtualization storage Windows Server and/or Linux.
- ITSM experience (incident problem change) and ticketbased operations.
- Azure platform knowledge.
Preferred/valued:
- SRE practices (SLOs error budgets postmortems toil reduction).
- Virtualization and backup/DR operations experience.
- Exposure to containers and DevOps/CI/CD; configuration drift control.
- Python for operational analytics; familiarity with ML/DL for anomaly detection forecasting clustering.
- Experience in large multinational 24/7 operations.
- Knowledge of AI/agentic approaches and modern automation patterns.
Desired attributes:
- Engineering mindset; automates and standardizes to reduce toil.
- Strong ownership; calm structured incident leader.
- Clear communicator in global matrixed environments; effective crossteam/vendor partner.
- Comfortable across cloud and onprem; disciplined documentation; committed to operational excellence.
Key competencies:
- Site reliability/operations engineering
- Automation IaC (Terraform/Ansible) scripting (Python/PowerShell/Bash)
- Hybrid infrastructure operations
- Incident/problem management RCA continuous improvement
- Observability and alert quality management (toolagnostic)
- Provider enablement and operational governance
- Datadriven operations and AIOpsoriented thinking
Key Skills
At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.
Whats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
Required Experience:
Senior IC
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Descubre TD SYNNEX ServiceSolv: expertos en transformación digital, análisis de datos, modernización tecnológica, y estrategias de marketing y ventas en LATAM
