Branch Manager

LOCATION: North East S44 6BB

SHIFT PATTERN: Mon - Fri 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at Were here to help!

Purpose:To support the strategic management of the organisation and to ensure the smooth running of the business on aday to daybasis. To provide leadershipmanagementand support to all stakeholders. To be innovative and drive forward quality in standards by leading and developing teams in the delivery of exceptional service and continuous improvement.

Key Responsibilities

Service Provision

• Support and lead the delivery of serviceswith the General Managerand Site Managers to meet the needs and exceed the expectations of customers within remit.

• Ensure effective monitoring of contractsandmaintainthem to company standards within specification.

• Build strong relationships with customers and ensure that teams follow suitin accordance withtheir roles.

• Helpwith and ensure teams reactin a timely mannerto any issues that arise support their resolution within the scope of the contract(s).

• Monitor the delivery of key performance indicators (KPI) anddeliver improvement through teams.

• Identifycustomer service needs propose and implement relevant solutions.

People Leadership and Development

• Build and sustain a high performing team by providing clear direction strongleadershipand focused targets.

• Create internal succession and contingency plans and oversee recruitment ensuring adequate headcount in your division.

• Lead the performance cycle ensuring team is supportedappraisedand developed.

• Managepoor performance long-term sickness and employee relations matters appropriately and follow relevant HR procedures.

• Identifytraining needsand liaise with relevant Training and/or Learning & Development Manager.

• Support the creation of harmonious working environments and proactively manage conflict at source escalating asappropriate.

• Maintain fair and inclusive working environments free from discrimination or prejudice.

• Ensure you are visible and contactable whilst on duty and that plans are in place for escalation out of hours or during absence.

Business Administration

• Ensure the team are paid correctly on time and with minimal errors.

• Ensure that all records relating to employment including relevantqualificationsand vetting aremaintainedandupdatedas necessary.

• Oversee the teamsholiday schedules and ensure that balances are notaccruedunnecessarily across the year.

• Ensure that operational equipment and company assets are used andmaintainedappropriately.

• Ensure cost sheets are completed and/or updated accurately.

• Oversee the delivery of all contracts to budget.

• Oversee the invoicing and payment cycles support the reduction of aged debt.

Quality Management and Health and Safety

• Ensure and promote safe working environments.

• Ensure site manuals are prepared andlocatedon all sites.

• Managerisks ensure risk assessments have beenundertakenand training has been delivered.

• Ensure that all company policies and procedures arealways followed.

• Maintain and further own knowledge relating to relevant statutory and local legislation; ensure compliance to law.

• Ensure the reporting and investigation of incidents accidents andnear-missestakes place in line with policy.

• Complete relevant audits andquestionnaires andensure remedial actions are taken where improvement isrequired.

Other

• Take a results-orientated approach to the role ensure results are analysed/trended andunderstood; andthat remedial actions are delivered.

• Assume commercial responsibility for contracts and drive financial performance.

• Develop andmaintainperformance reports/presentations in line with company standard.

• Support the growth of the business by passing on potential sales leadsassistingwith tendering exercises and presentations.

• Support any customer initiatives which could lead to longer term benefits to both the customer andABM.

• Any other ad-hoc duties as reasonably requested byan appropriate memberof the management team.

Personal Competency

• Leads and champions a customer focus approach.

• Acts decisively to address inefficient or under-performing areas of the business.

• Consistently strives to enhance existing services and promotes a positive results-driven culture.

• Participates in the development and implementation of strategicobjectivesandmonitorsprogress.

• Manages resources andidentifiessolutions for effective working to ensure individual contributions can be maximised.

• Responds to inappropriate and non-inclusive behaviour.

Business Competency

• Collaborates with staff todeterminehow best to achieve results whereappropriate.

• Monitors and evaluates results against goals andobjectives.

• Deals firmly and promptly with underperforming KPIs/performance issues.

• Identifyand act on opportunities for business development.

• Leads by example by openly engaging in continuous personal development.

• Is responsible forsetting and achieving strategic goals andobjectives.

• Makes decisions by weighting up the cost-benefit and risk implicationsdemonstratingaccountability for same.

• Coaches staff to meet performance expectations.

Skills and Experience

Essential Criteria:

• A full clean driving licence.

Desired Qualifications:

• School leavingstandardqualifications inMaths and English; oran appropriate standardto meet the needs of the role.

• A management qualification orappropriate relevantexperience.

Desired Experience:

• Experience withintherelevant industry or a similar environment.

• Multi-site management experience.

• Up to date understanding oflegislation relevant to the role.

• A minimum of four yearsexperienceof leadingteams at middle-management level.

• Experience working within aresults-orientedenvironment.

• Proven experience within an outsourcedsetting.

• Experience of project management strategic planningimplementationand delegation skills.

• Time spent in a customer service environment.

Desired Skills:

• IT literate including knowledge of WordExceland Outlook.

• Provenempowermentskills; well-developed influencing skills.

• Good communicator able to convey information in a clearsimpleand warm manner.

• Excellentleadership and management skills.

• Able to motivate teams and actively support team members through change management.

• Accomplished problem solver able to support contract reengineering.

• Able to diffuse and handledifficult situations/people.

• Excellentclient relationship managementskills.

Attitude / Motivation:

• Confidentdecision maker under pressure.

• Flexible reliable responsible calmin a crisis.

• Positive and supporting of organisational change.

• Positive attitude to privateoutsourcing.

• Motivated by a desire to provide a professional service and to build a successfulefficientand committed team using effective systems.

• Willing to continue professional development and to develop the role.

• Willing to undergo and provide training/coaching in line with organisational philosophy.

• Willing to work 5 days over 7 and out of hours as and whenrequired

• Willing to travel to cover other regions as and whenrequired

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

Manager