Spanish Customer Support Agent
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Details
Position: Spanish Customer Support Agent
Location: Greece
Work Model: Work From Home (within Greece)
Work Hours: 10:00 22:00 (5 days a week 8 hours a day)
Work Schedule: Monday Friday including weekends (rotational)
Training Duration: 14 days
Starting Date: 3 March
Relocation Package: Included
About the Role
As a Spanish Customer Support Agent for JTI you will assist Spanish-speaking customers with inquiries related to products services and consumer care. You will be part of an international team ensuring a high-quality customer experience while representing a globally recognized brand.
Your Responsibilities
- Assist customers via phone email and chat with product and service-related queries
- Provide accurate information regarding consumer inquiries and support requests
- Handle customer concerns professionally and efficiently
- Ensure customer satisfaction by delivering a high standard of service
- Work according to rotational schedules including weekends
Requirements
- Fluent Spanish (C1 minimum) and good command of English
- Strong communication and problem-solving skills
- Customer-oriented mindset and ability to work in a fast-paced environment
- Availability to work rotational shifts (including weekends)
- EU citizenship or valid right to work in Greece
Compensation & Benefits
- Salary: 1100 gross/month x 14 months
- Productivity bonus: Up to 10% of gross salary (subject to target achievement)
- Relocation package included
- Relocation bonus:
- 300 gross after 3 months of employment (one-time payment)
- 500 gross after 9 months of employment (one-time payment)
- Salary increase after 36 months: 1150 gross/month
- Full-time position: 40h/week (Rotational shifts Monday to Sunday)
- Work From Home model within Greece
- Multicultural work environment and career development opportunities
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
