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Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Responsibilities:

• Develop and maintain rapport with individuals
• Provide telephone outreach and home/community visits if needed.
• Provide hands-on case management support to clients including providing short-term transportation to support engagement with providers and social services.
• Link individuals to resources and valuable information to improve health and wellness.
• Help advocate for individuals to improve their access to care.
• Complete required written documentation per program expectations.
• Perform case management tasks utilizing life experiences to help and aid the understanding of both the consumer population and to staff.
• Provide peer support services such as information training and advocacy to assist individuals regain control over their own lives and their recovery process
• Facilitate mutual support and self-help groups
• Demonstrate an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
• Help guide consumers in developing WRAP and or other wellness plans
• Provide supervision for consumers while on the unit.
• Assist consumers with researching placement and benefit options.
• Assist consumers with applying for and securing housing and benefits.
• Assist with and contribute to multi-disciplinary planning.
• Respect diverse views and approaches demonstrate Standards of Respect and contribute to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.

Qualifications:

• Grade C02 Case Manager I: Associate degree in Human Services or HSD or HISET.
• Grade C04: Case Manager II: Requires a Bachelors degree; preferably in the field of psychology or human services.
• Experience working with addictions and mental health issues.
• Effective communication and listening skills.
• Comfortable working independently and within a group.
• Flexible yet organized.
• Bilingual (Spanish/English or Vietnamese/English) a plus.
• Must have a current valid US-issued drivers license and the ability to provide registered inspected and insured automobiles for work-related purposes including transporting clients in your vehicle.
• HSD or equivalent is required for this role. An associate degree or bachelors degree in the human service field is desired.
• Ability to hire train supervise and evaluate program staff and to ensure that required competencies are maintained.
• Ability to oversee clinical operations including behavioral and rehabilitative treatment planning for mental health and substance abuse clients.
• Demonstrate effective communication with consumers staff peers and other professionals.
• Operate the program efficiently and effectively ensuring compliance with BSAS DPH HUD DMH and MAP regulatory requirements.

• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information clickhere

• Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices based on race sex gender identity age ancestry disability religion national origin marital status sexual preference political affiliation or any other basis prohibited by applicable law. Hiring transferring and promotion practices are performed without regard to the above-listed items.

• If applicable Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals based on disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment-qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.