Senior Product Operations Manager

Job Description

At General Motors our product teams are redefining mobility. Through a human-centered design process we create vehicles and experiences that are designed not just to be seen but to be felt. Were turning todays impossible into tomorrows standard from breakthrough hardware and battery systems to intuitive design intelligent software and next-generation safety and entertainment features.

Every day our products move millions of peopleas we aim to makedriving safer smarter and more connected shaping the future of transportation on a global scale

Our ambition in Global Product Operations is to support enable and improve the speed and effectiveness of the Global Product organization. We accelerate the creation of an elite portfolio of software-defined vehicles by tightly integrating software hardware and services to craft products people crave and experiences they never forget.

The Role:

The Senior Product Operations Manager (Level 7) is part of Global Product Operations powering how Global Product works by combining business data & insights customer & market insights and product practices to operationalize GMs Product Operating Model. You will help teams across Global Product connect strategy roadmaps execution KSIs/KPIs partnering with Product Management Engineering Design Manufacturing Vehicle Autonomy Battery/Propulsion & Sustainability Program Management Operations (PMO) Quality and Finance.

What Youll Do:

Product Insights

• Define and maintain core KSIs/KPIs and product/portfolio health views.

• Build and manage dashboards and reports (e.g. Roadmap Central performance scorecards) in partnership with Analytics Finance PMO and Customer Experience (CX).

• Integrate customer quality and market signals (e.g. Voice of Customer JD Power usage NPS competitive insights) into planning and decision forums.

Practices & Processes

• Translate strategy into clear repeatable ways of working aligned to the Product Operating Model and Global Vehicle Software Development Process (GVDP/GSDP).

• Design and run operating rhythms (portfolio/roadmap reviews planning budgeting and resourcing cadences product health reviews).

• Define and maintain artifact standards (PRDs PRFAQs outcome-oriented roadmaps success metrics) and drive adoption.

Tooling & Systems

• Act as a key partner for the product tooling stack (Jira Jira Align Jira Product Discovery Confluence SharePoint roadmap and forecasting tools).

• Establish taxonomy and tagging standards so roadmaps resourcing and KPIs are consistently connected.

• Identify and deliver workflow and tooling improvements that reduce administrative burden.

Enablement & Change

• Develop and deliver training onboarding and guidance on operating models artifacts tools and data.

• Lead change management for process and tooling updates (communications office hours feedback loops adoption tracking).

• Support communities of practice and function as a thought partner on operating model governance and organizational design.

Integrated HardwareSoftware Coordination

• Help synchronize long lead vehicle and hardware timelines with iterative software and services delivery.

• Coordinate with Manufacturing Vehicle Autonomy and Battery/Propulsion & Sustainability so constraints and dependencies are visible and actionable in product plans.

• Translate field and service insights into prioritized work across software hardware and manufacturing partners.

Your Skills & Abilities (Required Qualifications):

• 5 years combined experience across:

  • Product / Research / Sales / Business Operations Product Management Program/Portfolio Management UX Research Customer Insights Inbound Product Marketing Finance and/or

  • Management Consulting (or equivalent internal strategy/ops) focused on operating model process analytics or transformation.

• Experience with business data & insights:

  • Defining and tracking KSIs/KPIs and operational metrics

  • Using BI tools (e.g. Power BI Tableau) and insights to drive prioritization and continuous improvement

• Experience with customer & market insights:

  • Partnering with CX/Research/Quality to bring customer quality and competitive signals into product decisions

  • Turning qualitative and quantitative data into clear implications for strategy and roadmaps

• Proven ability to shape and run product processes & practices in a large matrix environment.

• Effective communication and facilitation skills; comfortable working across Product PMO Engineering Design Manufacturing Vehicle Autonomy Battery/Propulsion & Sustainability Quality and Finance.

What Will Give You a Competitive Edge (Preferred Skills):

• Experience in automotive mobility or complex hardwaresoftwareservices ecosystems.

• Familiarity with GM processes and constructs (e.g. Software Product Operating Model GVDP/GSDP PMO Portfolio Process resource forecasting LTP / 5-year planning).

• Experience standing up or scaling Product Operations / Product Enablement capabilities (playbooks training knowledge management tooling standards).

• Hands-on experience with product tools (Jira/Jira Align/Jira Product Discovery or equivalents Confluence/SharePoint); plus expert-level master of road mapping software.

• Proven track record of managing an Operating Rhythm (quarterly planning OKRs).

• Experience building Voice of the Customer programs from scratch.

• Ability to translate qualitative feedback into quantitative business cases.

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week at minimum.

Compensation:The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

• The salary range for this role is $106600 to $192700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individual performance.

Benefits:GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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