About the Role:

Grade Level (for internal use):

The Team:

Leading a fast paced team of client facing professionals the successful candidate will manage a global support team handling L1L2 support inquiries.

Responsibilities and Impact:

By leading the proactive Client Support Teams youre responsible for maintaining and growing client satisfaction with our products and collaborating appropriately with other parts of S&P Global.

• Manage the client support team who are responsible for all client inquiries across our Tax and Cappitech business

• Manage complex existing relationships as well as moulding internal processes.

• Identify and execute on providing best in class support across our clients queries identifying trends managing teams budgets and providing fast resolutions.

• Utilise market knowledge and intelligence gleaned from clients to work collaboratively with Enterprise Solutions Product Development and other segments of S&P Global to maximize opportunities and develop new products.

• Analyse business needs and help develop solutions and product enhancements and new development opportunities to maintain and grow business.

• Broad understanding of the business needs of key stakeholders in the Software industry (Asset Managers Banks Hedge Funds etc).

• Broad knowledge of S&P Globals products and services and how they relate to customers.

• Ability to understand customer problems and implement a solution strategy to meet the clients needs.

• Has an excellent understanding of key market trends in S&Ps key market sectors (Banks Insurance Corporates Structured Products).

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $172000 to $189520. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Basic Required Qualifications:

Bachelor Degree plus 5 10 experience in financial services and /or relationship management

Skills:

• Demonstrated strength in effective influencing negotiation interpersonal and communication skills.

• Effective communication skills both orally and in writing. Public speaking skills and the ability to deal with people at all levels with an organization

• Strong commercial acumen and an understanding of how to monetize solutions and drive product development.

• The incumbent must display high energy levels/can do attitude.

• Strong emotional intelligence and team player attitude

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return to Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Director