Client Care & Support Specialist
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Job Location:
Roanoke, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Were seeking a Client Care & Support Specialist who enjoys helping people and takes pride in delivering dependable thoughtful this role youll be a key point of contact for our customersanswering questions guiding next steps and ensuring every interaction feels clear supportive and professional.
This fully remote position is ideal for individuals looking for flexibility and meaningful work. Whether youre changing careers returning to the workforce or seeking a customer-facing role that fits around other commitments this opportunity offers structure training and ongoing support. No prior industry experience is required.
What Youll Do
Communicate with customers via email phone and messaging platforms
Provide accurate friendly and timely support based on individual needs
Assist with coordinating service requests and follow-up actions
Maintain and update customer records with strong attention to detail
Follow up to ensure questions are fully resolved and customers feel supported
Use internal tools and systems to manage daily support tasks
What Were Looking For
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Clear professional communication and active listening skills
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A customer-focused mindset with a calm friendly approach
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Organized dependable and detail-oriented
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Comfortable working independently in a remote environment
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Willingness to learn new tools systems and workflows
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Backgrounds in customer service hospitality retail call centers or administrative support are helpfulbut not required
What We Offer
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100% remote work
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Flexible scheduling based on availability
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Structured onboarding and paid training
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Ongoing guidance and access to resources
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Opportunities to build long-term communication and customer service skills
Schedule
Flexible based on your availability
Why This Role Matters
Youll play an important role in creating positive customer experiences while maintaining the flexibility needed to support your personal and professional goals. Youll join a supportive remote team where reliability empathy and human connection are truly valued.
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
