Senior Collections Specialist
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Job Location:
Coral Gables, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Collections Specialist
Position Overview
Contract Position: 12 Months
Location: Coral Gables FL (On-site)
Schedule: Standard Hours (8:00 AM - 5:00 PM)
Our client is a leading energy company seeking an experienced Collections Specialist to join their team. This role offers the opportunity to work with a Fortune 500 organization in the utilities sector managing complex collection processes and contributing to financial recovery efforts.
Key Responsibilities
- Manage a diverse portfolio of delinquent accounts across all aging buckets (1-120 days)
- Handle specialized collection queues including First Payment Defaults Write-offs Legal and Bankruptcy cases
- Execute daily collection activities through multiple channels: phone calls emails texts and formal correspondence
- Maintain systematic follow-up processes to ensure customer payment commitments are honored
- Collaborate with cross-functional teams including Customer Service Product Billing and Legal departments
- Prepare comprehensive weekly forecasts and progress reports segmented by aging categories
- Analyze accounts receivable data and identify non-payment trends and patterns
- Structure and manage payment plans process payments and evaluate extension eligibility
- Conduct skip tracing activities and coordinate field assignments for unlocatable accounts
- Investigate and resolve collection-related disputes efficiently and professionally
- Prepare litigation cases and coordinate with legal teams for escalated accounts
Required Qualifications
- 6-10 years of progressive collections experience preferably in utilities or similar regulated industry
- Proven track record managing complex delinquent account portfolios
- Strong analytical skills with experience in accounts receivable analysis
- Excellent verbal and written communication skills
- Demonstrated negotiation abilities and conflict resolution skills
- Proficiency with collection software systems and CRM platforms
- Knowledge of bankruptcy procedures and legal collection processes
- Ability to work independently while maintaining attention to detail
- Customer service orientation with professional demeanor
- High school diploma required; Bachelors degree preferred
What We Offer
- Competitive hourly rate of up to $23/hour
- 12-month contract opportunity with a stable industry-leading organization
- Professional development opportunities in the energy sector
- Collaborative team environment with cross-functional exposure
- Opportunity to work with cutting-edge collection technologies and processes
- Standard business hours with work-life balance
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
