Principal Analyst Customer Supp System
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Job Location:
Augusta, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
This role provides research analysis and system configuration expertise to support billing and retail access operations. The position defines business requirements develops technology-based solutions and manages billing rate configuration within enterprise billing platforms. It also coordinates system enhancements through project planning testing implementation and user training while serving as a key liaison between business teams and IT partners.
Key Responsibilities
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Serve as subject matter expert in billing and retail access systems rate configuration and supporting technologies.
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Develop and implement billing configuration models to support pricing regulatory and operational requirements.
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Administer billing systems including security configuration maintenance upgrades reporting and issue resolution.
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Enter and manage billing rates within enterprise billing platforms.
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Partner with business users IT teams and vendors to define requirements and resolve system needs.
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Assess impacts of system enhancements on business operations and related applications.
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Anticipate regulatory and business needs and drive process improvements and solution standards.
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Translate business requirements into functional and technical design specifications.
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Create and execute testing strategies including user acceptance testing.
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Mentor team members and provide training to increase system expertise and productivity.
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Identify risks and improvement opportunities in current processes and systems.
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Promote customer-focused service in project delivery and system troubleshooting.
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Support regulatory initiatives and represent the organization at industry events as needed.
Required Qualifications
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Bachelors degree in Business Computer Science Mathematics or a related analytical discipline (Masters degree preferred).
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Minimum of 10 years of experience working with enterprise billing systems in a billing operations environment.
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Strong experience with billing system administration configuration reporting and analysis.
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Proven ability to lead system enhancements troubleshoot complex issues and mentor junior team members.
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Experience working across business teams IT and system vendors.
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Knowledge of system development life cycle and project management methodologies.
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Excellent communication and stakeholder engagement skills.
Core Competencies
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Continuous improvement mindset
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Initiative and adaptability to change
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Results-driven execution
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Customer-focused approach
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Strong communication and collaboration skills
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Leadership and mentoring capability
Key Skills
- SQL
- System Design
- .NET
- Crystal Reports
- EDI
- Windows
- Microsoft SQL Server
- Visio
- Visual Basic
- SDLC
- Systems Analysis
- Oracle
