L1 Support Supervisor

Cheyenne, WY - USA

Hourly Salary: $ 27 - 30

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services L1 Support Program Supervisor located in Cheyenne Wyoming. This position supports WYDOTs mission by providing leadership and oversight to staff engaged in a broad range of Driver Services functions. The L1 Support Program Supervisor is responsible for identifying analyzing and resolving complex Driver Services system and operational needs while coordinating effective communication and collaboration with internal WYDOT programs and external state and partner agencies.

The L1 Support Program Supervisor provides expert consultation and leadership in testing analysis troubleshooting and problem resolution for organization-wide high-risk high-impact or mission-critical applications projects and operational issues. This role is critical to ensuring continuity of operations system reliability and efficient service delivery to the public through proactive issue identification process improvement and staff support.

This position offers: $2000 Hiring Bonus (See Notes section for eligibility)

For information on the Wyoming Department of Transportations purpose mission vision and values please visit our website: is a steadily growing community along the Front Range but still true to the history of the Old West. The city offers nearby access to mountain biking skiing hiking fishing hunting and other outdoor activities. Cheyenne is also home to the Daddy of em All Cheyenne Frontier Days held the last week of July. Wyoming is one of only nine states with no state income tax.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

Comprehensive health dental and vision insurance
Paid vacation sick leave FMLA and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE!Click here for detailed information or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary Explore our Total Compensation Calculator:

Human Resource Contact: Stacy Woita or

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

Management of the L1 Ticketing System (osTicketing) for all Driver Services employees and requests from organizational members for Driver Services related issues.
Supervision and direction of work activities and training for Driver Services L1 Help Desk employee.
Development of work procedures for the L1 support team that are consistent with State and Federal law department policy by establishing workflow and monitoring work performed by subordinates.
Planning and direction of organization-wide development and testing needs directly related to WYDOTs Driver Services systems and other programs as necessary.
Participate and direct testing preparations and activities including:
- Requirements review architecture review solution review change management and release planning deployment event and after action review.
Contributing to the testing of complex agency or institution-wide enterprise systems crossing multiple networks platforms or other environments as needed in conjunction with ETS.
Supporting all Driver Services applications through consulting and daily support including troubleshooting MAX application ad hoc requests and new components or required state/federal regulatory updates
Identification and troubleshoot system messages/failures with American Association of Motor Vehicle Administrators (AAMVA) and other WY State Agencies
Collaboration with project managers business line managers project management and others to determine testing needs. Assess staff skills to identify users to assist with testing updates. Coordinate tester assignments with the Program Manager.
Develops schedules and audits required by the program to achieve goals.

Monitor daily duties and performance of the employees to ensure that schedules are followed and processes are completed accurately and in a timely manner.
Reviews weekly reports and information to ensure accuracy of Wyomings conviction reporting process.
Evaluate and determine performance and training needs of assigned employees conduct personnel appraisals (PMI) resolve conflicts and interview and hire new employees.

Qualifications

PREFERENCES:

Preference will be given to those with previous experience with driver history and driver records systems.
Preference will be given to those with background in driver license system testing and business requirements gathering.
Preference will be given to those who can demonstrate strong computer skills including database Google Suite and Microsoft Office.
Preference will be given to those with legislative/public speaking experience.
Preference may be given to those with supervisory experience within the last five (5) years.

KNOWLEDGE:

MINIMUM QUALIFICATIONS:

Education:

Bachelors Degree (typically in Business)

Experience:

0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Supervisor I

Education & ExperienceSubstitution:

3-5 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Supervisor I

Certificates Licenses Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

Travel may be required to various WYDOT locations including overnight stays.
May represent WYDOT at various national conventions/conferences.

NOTES: (This section is used for recruitment purposes.)

FLSA: Non-exempt
Applicants must pass an FBI fingerprint check.
Successful applicant must have and maintain a valid driver license.
Successful applicant will be subjected to a thorough background investigation.
E-Verify: WYDOT uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
A valid Drivers License is required for the position.
Travel expenses are reimbursed according to state policy.
Qualifying eligibility and criteria for the hiring bonus
- Temporary employees accepting a full-time position.
- Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
- One year of service to WYDOT must be completed failure to complete this requirement will forfeit the hiring incentive and funds will be recouped from final pay.
- Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
- Employees would only be eligible for one (1) hiring bonus in a 12-month period.
- If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period they would be required to pay the bonus back

Supplemental Information

045. Driver Services Wyoming Department of Transportation

Clickhere to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming total Compensation Calculator.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

Manager

Description and FunctionsOpen Until Filled GENERAL DESCRIPTION: The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services L1 Support Program Supervisor located in Cheyenne Wyoming. This position supports WYDOTs mission by providing leadership and oversight to staff engaged in a b...