Google Workspace Administrator, MDM, Zendesk, ServiceNow
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
Play a critical role in daily operations across multiple platforms including Salesforce Zendesk ServiceNow and Google Workspace.
Serve as Google Workspace Administrator managing user accounts MFA security protocols and device enrollment through MDM to maintain a secure and compliant environment.
Deliver end-to-end helpdesk support including troubleshooting issues managing support tickets and developing training documentation to empower users.
Support the Learning Management System (LMS) by organizing course content configuring assessments and assisting instructors and learners with platform navigation and technical challenges.
Leverage analytics and reporting to monitor system health manage data retention policies and drive continuous improvement of technical workflows.
Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.
Qualifications
5 years of technical experience in large enterprise environments.
Experience supporting multiple software systems must have admin experience with Google Workspace.
Proficiency in Salesforce or another CRM platform including creating and updating records with attention to detail.
Experience using Excel including calculating records using formulas and creating pivot tables
Highly preferred experience with Zendesk and ServiceNow.
Strong troubleshooting and helpdesk support skills including ticket management and documentation creation.
Experience administering user accounts security protocols such as MFA and device management through MDM.
Familiarity with Learning Management Systems including course setup assessments and user support.
Ability to analyze system performance generate reports and use data to improve workflows.
Strong customer service and communication skills and comfort working with diverse stakeholders including volunteers.
Bachelors Degree is required.
3 years of Project Management skills are strongly preferred.
For consideration please submit your resume as a MS Word attachment to
The Consortium
Combining Talent with Technology
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
The Consortium is an Information Technology Consulting Company serving Maryland, Washington, DC and Northern Virginia clients in the Technology Industry.
