Intern

Beavercreek, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

Apogee has an exciting opportunity for an Intern to support the corporate IT this role you will provide basic technical support to employees by responding to Tier 1 help desk tickets and troubleshooting common hardware software and network issues. This role assists with routine IT tasks equipment setup and user account support while gaining hands-on experience in a professional IT environment. The intern will work closely with the IT team to ensure timely and effective resolution of user issues and contribute to maintaining smooth daily operations.

This is a part-time position working on-site in Dayton Ohio 2 days a week.

Responsibilities

Provide first-level technical support to end users via phone email chat or ticketing system.
Diagnose and resolve basic hardware software and network issues.
Log track and update support tickets in the IT service management system.
Escalate complex incidents to Tier 2 or senior IT staff as needed.
Assist with the setup configuration and deployment of workstations laptops and peripherals.
Support user account creation password resets and access management following IT policies.
Perform routine maintenance tasks such as software installs updates and system checks.
Document troubleshooting steps solutions and common issues for knowledge-base updates.
Help maintain inventory of IT equipment and supplies.
Follow established IT procedures security guidelines and best practices.
Provide excellent customer service and clear communication to all users.

Qualifications

MinimumExperience:

Citizenship:Must be a US citizen
Certifications:CompTIA Security
Education:High School Diploma

Additional Information:
Location:Dayton Ohio
On-site:This position is performed on-site 2 days a week

Required Experience:

Intern

OverviewApogee has an exciting opportunity for an Intern to support the corporate IT this role you will provide basic technical support to employees by responding to Tier 1 help desk tickets and troubleshooting common hardware software and network issues. This role assists with routine IT tasks equ...