Working Student Customer Experience & Research (mfd)
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Contribution
As a working student in our Customer Experience & Research team you will gain hands-on experience in customer research within a digital business environment. You will support the planning execution and analysis of qualitative and quantitative research activities and work with modern research tools to capture and structure customer insights. Together with the team you will help translate customer feedback into meaningful input that supports customer-centric product and business decisions.
Menu of Responsibilities
In this role you will support the Customer Experience team in their daily work and contribute to ongoing research initiatives:
- Support the planning execution and analysis of customer research activities such as field studies customer interviews prototype testing and surveys.
- Research and analyse competitors to identify industry trends and benchmarks.
- Collaborate with teams such as Product Sales and Customer Support to share research findings and contribute to a customer-centric approach across departments.
- Process research findings and data material into structured reports and presentations and support the derivation of actionable insights.
- Monitor industry trends innovations and best practices within the customer research field.
Ingredients for Success
- Currently enrolled in a masters degree program in Psychology Sociology Business Administration Market Research or a related field of study.
- Fluency in English combined with proficiency in at least one additional language such as Spanish German Italian or French.
- Confidence in applying and further developing qualitative and quantitative research methods.
- A strong customer-centric mindset and the willingness to advocate for customer needs and perspectives.
- Previous experience in the hospitality industry (e.g. restaurant hotel bar café) is beneficial.
Recipe Card
DISH has more than 350k customers across multiple countries with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals providing a broad toolkit to independent small to medium-sized restaurants to digitize their businesses. While we are approximately 200 employees at DISH we closely collaborate with METRO and their countries to transform the HoReCa sector with our innovative solutions making us a leader in this industry.
Join our HoReCa Revolution
Join our HoReCa revolution and gain hands-on experience in a collaborative and supportive environment while learning how customer insights are transformed into impactful recommendations for digital solutions in the hospitality industry!
Be one part of many chefs
GET THINGS DONE QUICKLY
Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel Restaurant and Catering) world. By joining DISH you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.
OWNERSHIP
At DISH you own your projects regardless of your job level. We encourage you to stand up for your ideas think outside the box and always question the status quo. Your unique perspective can make all the difference!
FLEXWORK
We know that life happens and we cater your needs to integrate work from where you work most productive also up to 30 days working from abroad of Germany in specific countries.
INNOVATION & AGILE WORK
We understand the value of learning from mistakes and know that every setback is an opportunity for growth and our agile working culture we learn from each other and embrace an entrepreneurial mindset.
DISHVERSITY
Join an international company with members from over 34 different cultures.
Together we celebrate diversity and respect our multinational backgrounds.
DISHPOWERMENT
Our commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career are never alone; we have got your back! Whether it is your manager your team or colleagues from other departments they are all here toempoweryou!
CUSTOMER CENTRICITY
Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together - wholesale to the max!
Bite-sized benefits:
Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel Restaurant and Catering) world. By joining DISH you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.
OWNERSHIP
At DISH you own your projects regardless of your job level. We encourage you to stand up for your ideas think outside the box and always question the status quo. Your unique perspective can make all the difference!
FLEXWORK
We know that life happens and we cater your needs to integrate work from where you work most productive also up to 30 days working from abroad of Germany in specific countries.
INNOVATION & AGILE WORK
We understand the value of learning from mistakes and know that every setback is an opportunity for growth and our agile working culture we learn from each other and embrace an entrepreneurial mindset.
DISHVERSITY
Join an international company with members from over 34 different cultures.
Together we celebrate diversity and respect our multinational backgrounds.
DISHPOWERMENT
Our commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career are never alone; we have got your back! Whether it is your manager your team or colleagues from other departments they are all here toempoweryou!
CUSTOMER CENTRICITY
Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together - wholesale to the max!
Bite-sized benefits:
- DISH Sports Club including on-campus Gym
- Corporate Benefits& benefits
- Access and employee discounts in METRO stores
- / h
About us
DISH was established in 2015 as a wholly owned subsidiary of METRO AG to develop digital solutions that contribute to the success of HoReCa (hotels restaurants and caterers). DISH provides competitive solutions for some of the most pressing challenges of the industry. More than 380.000 restaurateurs across 16 countries already use digital solutions of DISH to improve their business performance.
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Key Skills
- Logistics & Procurement
- Community Support
- Fire And Safety Engineering
- Informatica
- Data Analysis
About Company
DISH was established in 2015 as a wholly owned subsidiary of METRO AG to develop digital solutions that contribute to the success of HoReCa (hotels, restaurants, and caterers). DISH provides competitive solutions for some of the most pressing challenges of the industry. More than 330. ... View more
