Sr. Administrator, BXT, Benefits, Service Excellence
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join Amazons HR team and help make a difference for all Amazonians! We are currently looking for Senior Administrator BXT Benefits Service Excellence to join our team. This candidate will be responsible for end-to-end process management and drive operational excellence. The ideal candidate should have a strong understanding of business and program requirements and play a key role in case management risk mitigation project coordination and knowledge management. This role requires strong problem-solving abilities to troubleshoot unexpected issues and identify root causes. The candidate will also be responsible for driving process improvement initiatives to enhance efficiency and deliver better outcomes for the team. If you have relentless desire to drive process improvements analyze systemic issues and implement solutions to challenging problems we have the career youre looking for!
Position Responsibilities
Case & Escalation Management
Provide case management support for items raised by HRA II
Handle escalation management and ensure timely resolution
Making sure all assigned processes are completed in time as per SLA.
Process Management
Execute vendor & payroll reporting (medium complexity)
Manage adjudication processes (medium to high complexity)
Perform manual enrollment/withdrawal processes (medium complexity)
Troubleshooting & Problem Solving
Dive deep and troubleshoot unexpected issues
Identify and share issues related to Benefits and vendor support
Process Improvement & Compliance
Drive process improvement enhancements
Perform audits and control points (medium complexity)
Successful candidates will demonstrate:
Strong problem-solving skills with the ability to dive deep and troubleshooting unexpected issues. They should have proven experience in case management and a mindset focused on continuous improvement.
They will possess excellent attention to detail strong communication skills and the ability to manage multiple priorities effectively.
A proactive approach to identifying issues and implementing solutions is essential for success in this role.
- 1 years of human resources experience
- 1 years of Microsoft Office products and applications experience
- 1 years of customer service experience
- Bachelors degree in business HR or a related field or High school or equivalent and 1 years of case management experience
- 2 years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems HRIS
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Position Responsibilities
Case & Escalation Management
Provide case management support for items raised by HRA II
Handle escalation management and ensure timely resolution
Making sure all assigned processes are completed in time as per SLA.
Process Management
Execute vendor & payroll reporting (medium complexity)
Manage adjudication processes (medium to high complexity)
Perform manual enrollment/withdrawal processes (medium complexity)
Troubleshooting & Problem Solving
Dive deep and troubleshoot unexpected issues
Identify and share issues related to Benefits and vendor support
Process Improvement & Compliance
Drive process improvement enhancements
Perform audits and control points (medium complexity)
Successful candidates will demonstrate:
Strong problem-solving skills with the ability to dive deep and troubleshooting unexpected issues. They should have proven experience in case management and a mindset focused on continuous improvement.
They will possess excellent attention to detail strong communication skills and the ability to manage multiple priorities effectively.
A proactive approach to identifying issues and implementing solutions is essential for success in this role.
- 1 years of human resources experience
- 1 years of Microsoft Office products and applications experience
- 1 years of customer service experience
- Bachelors degree in business HR or a related field or High school or equivalent and 1 years of case management experience
- 2 years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems HRIS
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
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