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| Noida India site support |
| Responsibilities: | - Provide on-site Level 2 IT support to end users resolving incidents service requests and problem tickets assigned to Field Services assignment group
- Troubleshoot and resolve issues related to system hardware application software and operating systems. Perform endpoint security remediations as assigned by Security
- Experience in supporting end user and IT devices such as Windows desktops & laptops Apple devices (i.e. MacBooks iPads etc.) Chromebox Printers Scanners etc.
- Provide hands and feet support for facility infrastructure (network systems admin etc.) and on-site event support (i.e. board meetings)
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
- Perform equipment setup for Moves/Adds/Changes (MAC)
- Manage PC refresh and hardware asset lifecycle processes (imaging configuration deployment reclamation) manage IT equipment delivery and IT asset inventory including computers peripherals and accessories
- Conduct weekly inventory audits and submit stock report
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
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| Required Skills: | - Education: Associates or Bachelors degree in IT Computer Science or related field and/or equivalent work experience
- 5 years experience in IT field services or deskside support
- CompTIA A certification
- Understanding of ITIL framework
- Understanding of IT technologies
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
- Experience working with technology vendors
- Proficient in Microsoft Office tools including Excel and Powerpoint
- Excellent verbal written and presentation skills
- Ability to handle multiple tasks and assignments
- Proven ability to thrive in a fast paced dynamic environment.
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| Nice to Have Skills | - ITIL v4 certification
- Related infrastructure (network virtualization) certifications
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Noida India site supportResponsibilities:Provide on-site Level 2 IT support to end users resolving incidents service requests and problem tickets assigned to Field Services assignment groupTroubleshoot and resolve issues related to system hardware application software and operating systems. Perform ...
| |
| Noida India site support |
| Responsibilities: | - Provide on-site Level 2 IT support to end users resolving incidents service requests and problem tickets assigned to Field Services assignment group
- Troubleshoot and resolve issues related to system hardware application software and operating systems. Perform endpoint security remediations as assigned by Security
- Experience in supporting end user and IT devices such as Windows desktops & laptops Apple devices (i.e. MacBooks iPads etc.) Chromebox Printers Scanners etc.
- Provide hands and feet support for facility infrastructure (network systems admin etc.) and on-site event support (i.e. board meetings)
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
- Perform equipment setup for Moves/Adds/Changes (MAC)
- Manage PC refresh and hardware asset lifecycle processes (imaging configuration deployment reclamation) manage IT equipment delivery and IT asset inventory including computers peripherals and accessories
- Conduct weekly inventory audits and submit stock report
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
|
| Required Skills: | - Education: Associates or Bachelors degree in IT Computer Science or related field and/or equivalent work experience
- 5 years experience in IT field services or deskside support
- CompTIA A certification
- Understanding of ITIL framework
- Understanding of IT technologies
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
- Experience working with technology vendors
- Proficient in Microsoft Office tools including Excel and Powerpoint
- Excellent verbal written and presentation skills
- Ability to handle multiple tasks and assignments
- Proven ability to thrive in a fast paced dynamic environment.
|
| Nice to Have Skills | - ITIL v4 certification
- Related infrastructure (network virtualization) certifications
|
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Posted on:
Yesterday
Vacancies:
1 Vacancy
