Director of Training (Dining Division)

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Director Dining Training & Development builds and leads a comprehensive training strategy for all dining concepts and locations creating scalable programs tools and standards from the ground up. This role owns core Dining training programs while partnering with brand partners and internal stakeholders to ensure alignment integration and consistent execution of brand partner training requirements.

DUTIES AND RESPONSIBILITIES:

Training Strategy & Program Development

Develop and lead the overall Dining training strategy across all concepts and locations creating structure where limited training currently exists.
Build foundational training programs for FOH and BOH including onboarding role-based training service standards product knowledge and leadership development.
Establish standardized learning paths training timelines and proficiency benchmarks for key roles (servers bartenders hosts managers cooks barbacks etc.).
Create training playbooks tools and resources (SOPs manuals guides checklists videos job aids) that ensure consistent execution.

Operational Readiness & Execution

Partner with Dining Operations to ensure training supports labor models staffing plans opening readiness and ongoing performance goals.
Design and deliver pre-opening training plans for new venues and major launches including training schedules trainer deployment and certification processes.
Create and implement service standards training to ensure the guest experience is consistent scalable and aligned with brand expectations.

Leadership Development & Trainer Enablement

Build a scalable train-the-trainer program and develop a network of certified trainers and training champions within the Dining organization.
Create manager and leadership development programs focused on coaching accountability shift execution and operational excellence.
Coach leaders to effectively train onboard and develop teams at the unit level.

Measurement Continuous Improvement & Performance

Define training KPIs and targets (time-to-proficiency certification rates guest satisfaction metrics quality scores retention etc.).
Implement methods to evaluate training effectiveness identify gaps and continuously improve training content and delivery.
Use operational feedback audits and performance data to refine training programs and improve consistency across locations.

POSITION QUALIFICATIONS:

Proven ability to build training programs and infrastructure from the ground up in a multi-unit dining or hospitality environment.
Strong operational knowledge of restaurant and bar service models and unit-level execution.
Experience developing training content learning paths and certification standards for FOH/BOH roles.
Strong communication facilitation and stakeholder influence skills.
Highly organized able to manage multiple priorities and comfortable operating in a fast-changing environment.
Analytical mindset with experience setting KPIs and using performance data to improve training outcomes.

Minimum Requirements:

Legal Age: 18 years
Education or Equivalent Experience: Bachelors degree in Hospitality Education Training & Development Business or related field; or equivalent experience.
Supervisory/Managerial Experience: 3 years
Function-Specific Experience:

810 years of restaurant/hospitality experience including training or operations leadership.
35 years leading multi-unit training programs learning development or large-scale training initiatives.

Required Experience:

Director