Help Desk Technician II
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Job Location:
Pierce County, WA - USA
Hourly Salary:
USD 55000 - 60000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Posting Summary:
Mission Multiplier is looking for a Help Desk Technician II to support a government customer onsite at McChord AFB WA. This position will provide expertise in the management for user access to the United States Mobility Air Forces online systems and communications networked information systems electronic documents technical orders mail; standard network configuration and operation systems along with standard desktop configuration software and operation system and has the responsibility for the technical administration and operational monitoring of logistics systems.
Job Responsibilities:
- Interacts with Headquarters (HQ) Air Mobility Command (AMC) Logistics Integration and Weapon Systems Logistic Networking (LOGNET) Program Manager to determine requirements supporting end users.
- Provide research design and/or modifies for enterprise-wide systems and/or applications.
- Provide installation level managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations.
- Provide installation level end user support and guidance of the eTools (mobile devices handheld devices laptops and computers) and Logistics Information System server environment within the Logistics
- Provide installation level technical administration and operational monitoring of eTools and
- Provide technical support at on-site installations and off-site support for installations without dedicated staff support (i.e. enroutes).
- Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows:
- Manage government approved mobile devices laptops and computers (wired or wireless) for Logistics functions. Perform equipment installations peripheral connections installation and deletion of software consistent with standard configurations and/or established policies.
- Performs system-level design and configuration of products including determination of hardware operating system and other platform specifications.
- Detects system network and application anomalies; resolves and/or escalates matters of significance to reduce the impact to global customers and maximize system
- Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
- Provide minor software and hardware maintenance such as board replacement and/or upgrading components and installing software updates and Replacement parts will be provided by the Government at Government expense or through warranty programs.
- Implement network security policies and procedures for Logistics functions equipment by installation or higher computer support agencies and organizations Computer Systems Security
- Management of or enter trouble ticket items to include problem resolutions date/time problem reported date/time problem fixed and recommendations into United States government
- Ensures all Logistics eTools and servers (hardware and software) comply with Air Force and DoD Information Assurance security
- Prepare document manage and maintain required user access documents (i.e. laptop agreements mobile device agreements information assurance training).
- Track and manage government furnished equipment designated by Air Mobility Command and in accordance with all applicable Air Mobility Command USAF and DoD instructions policies and guidelines.
- Provides work guidance to less experienced personnel.
Required Qualifications:
- Must have at least a High School diploma AND 3-5 years of specialized
- Specialized experience from the areas identified below:
- Computing Environment and Operating System for desktop software
- Knowledge and experience with standard Information Assurance concepts practices and procedures within the Network Environment.
- Must possess a U.S. Secret
- Information Assurance Technical (IAT) Level II Certification (CompTIA Security CE) or equivalent IAW DoD 8570 requirements.
- Operating Systems (OS) Certification (Windows 11 OS etc.)
- Specialized experience from the areas identified below:
Additional Details:
Physical Requirements:
- Prolonged periods of time sitting at a desk and working on a computer.
- Must be able to lift up to 15-25 pounds at a time.
Supervisory Responsibilities:
- None
Schedule:
- M-F 8-5
ABOUT MISSION MULTIPLIER
Mission Multiplier is a certified small business headquartered in Huntsville Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions while simultaneously enabling the missions of our employees with the end result of securing and enriching the communities we serve through the delivery of innovative cybersecurity solutions.
EEO STATEMENT
Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race color religion sex (including pregnancy) sexual orientation gender identity national origin age (40 or older) disability genetic information or any other protected class characteristic protected by federal state or local law. If you require an accommodation please email our Human Resources department at
BENEFITS
Mission Multiplier offers a wide range of benefits including:
- Group Life Insurance
- Voluntary Life/AD&D Insurance
- Medical Insurance
- Secondary/GAP Insurance
- Dental Coverage
- Vision Coverage
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- 401k (w/ employer match) after six (6) months of continuous service
JOB DISCLAIMER
This posting does not contain an exhaustive list of job responsibilities. Job responsibilities can and may change between postings or during the course of the job.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Full Spectrum IT & Cybersecurity SolutionsView Capabilities Full Spectrum IT & Cybersecurity SolutionsView SolutionsCMMC Solutions Tailored Specifically to YouTackle CMMC Compliance with a reputable RPOLearn MoreMission Multiplier Named a Top Cybersecurity Company in Alabama for 2021R ... View more
