Internal Investigator

Internal Investigator

Division: Risk & Compliance Oversight

Department: Complaints

• Salary: National (Edinburgh and Leeds) 43100 London 47300

• This role is graded as: Associate L8 - Regulatory

• Your recruitment contact is Riley via . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK to keep financial markets fair thriving and effective. By joining us youll play a key part in protecting consumers driving economic growth and shaping the future of UK finance services.

The Complaints Department sits within Risk and Compliance Oversight Division (R&CO) which performs the second line of defence function in the FCA.

R&CO helps the FCA identify assess and report risks that threaten the FCAs ability to deliver its statutory objectives.

Role responsibilities

• Conduct complex and sensitive complaint investigations gathering and analysing evidence from diverse sources to deliver fair balanced and defensible outcomes that build organisational trust

• Handle highimpact issues with professionalism and emotional intelligence ensuring individuals are treated respectfully while safeguarding organisational integrity and public confidence

• Uncover root causes and systemic patterns by looking beyond single cases turning trends and insights into meaningful learning that prevents recurring issues

• Develop practical outcome-focused recommendations that enhance processes improve controls and support long-term organisational improvement

• Embed learning and change across the organisation ensuring recommendations translate into measurable improvements

• Manage a varied and fastpaced caseload balancing quality fairness and timeliness to meet demanding service standards without compromising rigour

Skills required

Minimum:

• Prior experience leading complex investigations by analysing large volumes of information identifying gaps or conflicts asking probing questions and forming clear evidencebased judgements

• Demonstrable experience Producing highquality written outputs including investigation reports decision letters and other correspondence tailored for diverse audiences from complainants to senior leaders. Also experienced in taking calls from complainants ensuring clear professional communication

• Prior experience delivering justifiable wellreasoned outcomes that are fair evidencebased and capable of withstanding internal and external scrutiny

Essential:

• Highly developed written and oral communication skills with the ability to communicate confidently credibly and in a manner that constructively questions with colleagues senior management and subject-matter experts including challenging assumptions and testing explanations where appropriate

• Structured capability with the ability to assess complex information critically consider the wider organisational and regulatory context and maintain a curious investigative mindsetseeking to establish the factual position rather than accepting information at face value in order to reach well-reasoned judgements

• Prior ability to manage competing priorities and multiple workstreams working both with minimal supervision and collaboratively within a target-driven team while remaining flexible and responsive in a changing environment

• Effective stakeholder management skills with a track record of building productive working relationships and engaging senior stakeholders across Divisions and R&CO to deliver robust outcomes

Benefits

• 25 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of50% for senior leaders). Changing from September toa minimum of 50% in the office each month (expectation of60% for Directors andExecutive Directors)

• Non-contributory pension (812% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values & culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one thats free from discrimination and bias celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach
Were proud to be a Disability Confident Employer and therefore people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment cases of high application volumes we may progress applicants whose experience most closely matches the roles key requirements.

Useful information and timeline

• Advert Closing: 15th February

• CV Review/Shortlist: 17th February

• Case Study: w/c 23rd February

• Interviews: w/c 2nd March

• Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.