Client Operations Lead
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Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Essential Job Functions: Team Leadership & Development
General Responsibilities
Go to person between your operations team of Account Executives and the Operations Manager
Continue to develop client relationships and penetrate/grow/retain accounts
Exception management escalation from Account Executives
Use internal reporting tools to analyze Echos performance and proactively address areas for concern
Manage the operational development for multiple Account Executives which include but are not limited to:
ADR assistance escalation
Assist with LMOs under $1000
Clutch support
General accounting for team
Insurance/Credit requests
Load acceptance
TMS systems
Market intelligence
Spot quoting
Updates and reporting
Proactive and over communication
Case management
Work closely with bothsalesmanager and operation manager on team objectives.
Cultivate talent through mentoring teammateson a daily basisin particular whenit pertains to problem solving business development and customer communication skills.
Promote a cross-trained environment to ensure 100% account coverage
Meet with Operations Manager on a weekly cadence to drive team goals/objectives
Communicate teams performance through daily/weekly KPIs
Qualifications
2 years Echo experience
Proven leader
Proficient across all modes that Echo offers
Eagerly accepting of new challenges and self-managed and motivated
Proven ability to become trusted advisor of the Client
Confidence to make tough decisions when necessary
Proven track record for continuous improvement
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider we simplify transportation management for our clients and carriers handling crucial tasks so they can focus on what they do best. From coast to coast dock to dock and across all major transportation modes Echo connects businesses that need to ship their products with carriers who transport goods quickly securely and cost-effectively.
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Work environment/physical demands summary:
This job operates in an office environment and uses a computer telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit talk or hear.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings please visit our careers page at
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Learn how Echo Global Logistics simplifies transportation management for shippers and carriers with tech-enabled, expert-backed freight shipping solutions.
